Service Request Ticket - # 63938

Service Request Information

CONTACT Name Wilkins, John   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 20, 2017 09:08 AM
Department Student Engagement Phone 88229
Location Email wilkinsj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160110[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 9XRPPD2 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 9XRPPD2 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511;

Wired NIC 18:66:DA:1C:A2:42

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Jun 20, 2017 04:01 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Peter Puettmann Jun 20, 2017 04:01 PM 
was able to get his desktop files back.
Add Attachment
Peter Puettmann Jun 20, 2017 03:19 PM 
Task reassigned to Peter Puettmann.
 Add Attachment
Kyle Arthenayake Jun 20, 2017 03:14 PM 
Hey Kyle,

Thanks. I am free today until 4:30 and tomorrow
from 1 to 3:30.
Add Attachment
Kyle Arthenayake Jun 20, 2017 03:06 PM 
asked for availability
Add Attachment
Kyle Arthenayake Jun 20, 2017 03:06 PM 
Status changed from (5) Completed to (1) Pending
 Add Attachment
Kyle Arthenayake Jun 20, 2017 03:06 PM 
Thank you so much for getting this fixed so
quickly! I do have one question though, I am able
to log onto my computer now but all of my files on
my desk top have been lost it seems. Is there a
way to recover them?
 Add Attachment
Shina Oladiti Jun 20, 2017 10:23 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Shina Oladiti Jun 20, 2017 10:22 AM 
Task completed!
 Add Attachment
Megan Thibeault Jun 20, 2017 09:47 AM 
Task reassigned to Adeshina Oladiti.
 Add Attachment
Brighton Bohnenkamp Jun 20, 2017 09:08 AM 
John said he turned the computer off and back on  
but it says the "trust relationship between the 
work station and domain failed" when he tries to 
log in
 Add Attachment