Service Request Ticket

Service Request Information

CONTACT	Name	Enright, Eric	Date	Jun 20, 2017 09:13 AM
	Department	The Research Institute	Phone	89214
	Location		Email	enrighte@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130040 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	F57P7Y1	Location	PDR
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Office Pro Plus 2013 from P0091252 downgraded to Office Pro Plus 2010, Adobe Design&Web Prem CS6 WIN from P0091622; TRANSFERRED TO ROXANNA MARVIN SEPT2071 [Adobe CC201* Named user from UCS order #8625 ]
	Wired NIC	B8:CA:3A:A2:E3:F8

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Jun 29, 2017 09:22 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Jun 29, 2017 09:22 AM	Setup done. I was told the Erik dont longer work with that department. si i set up the machine on his desk. As there is a note that says do not move anything on this desk by Dawn.	Add Attachment
Shina Oladiti	Jun 27, 2017 08:14 AM	**This is an outgoing email** Hi Eric, We were just following up with you regarding a service request that we have for you. (#63939) Description: 6/20 before 10am disk read error I would like to let you know that your PC is prepped and ready. Let us know when you would be available for return and setup. Thanks, Adeshina Oladiti	Add Attachment Public
Shina Oladiti	Jun 20, 2017 10:22 AM	Pick up tower and it is on image desk.	Add Attachment
Shina Oladiti	Jun 20, 2017 09:49 AM	Hard drive is bad. Run diagnostics and it appears to be damage.	Add Attachment
Shina Oladiti	Jun 20, 2017 09:23 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Brighton Bohnenkamp	Jun 20, 2017 09:13 AM	He has tried restarting his computer but it still has a disk read error	Add Attachment