Service Request Ticket - # 63949

Service Request Ticket - # 63949

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Service Request Information

CONTACT	Name	Lopez-Melton, Robyn	Date	Jun 20, 2017 02:55 PM
	Department	The Research Institute	Phone	88479
	Location		Email	meltonr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20160671 (opens in a new window)	Bldg/Room	TODD 210
	Service Tag		Description	Apple MacBook Pro 13-inch w/ Retina Silver #Z0QM
	Serial No.	C02SX2S7FVH4	Location	Robyn Lopez Melton, TRI
	CPU	Intel Core i5(2.9GHz dual-core, 3MB L3)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	Microsoft Desktop Education-Office 201* for MAC License from XXXX2016005511, Filemaker Pro from COE Server/client v14/15? see McEvilly; Adobe CC20** Named user
	Wireless NIC	4C:32:75:9C:49:5F
	Bluetooth NIC	4C:32:75:9C:49:60

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	ucshelpdesk@wou.edu	88925

Tracking

Entered by	Date	Memo
Service Request Desk			Email Public
Entered by	Date	Memo
Kyle Arthenayake	Jul 10, 2017 03:24 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Kyle Arthenayake	Jul 10, 2017 03:24 PM	picked up last friday	Add Attachment
Kyle Arthenayake	Jul 06, 2017 01:20 PM	Left VM	Add Attachment
Megan Thibeault	Jul 05, 2017 11:54 AM	Task reassigned to Service Request Desk.	Add Attachment
Megan Thibeault	Jul 05, 2017 11:54 AM	display was changed out, Courtney engaged the W# calling Robyn to let her know she can pick up her laptop. Laptop and charger are on Amy's desk	Add Attachment
Shandelle Plasker	Jun 27, 2017 12:02 PM	The Apple box came for this. I packed it up and sent it back to Apple.	Add Attachment
Megan Thibeault	Jun 21, 2017 10:33 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Jun 21, 2017 10:33 AM	laptop and charger is on my desk	Add Attachment
Megan Thibeault	Jun 21, 2017 10:29 AM	Apple ref # 100219653671 called and left vm for Dawn, needs to be purchased in next years budget.	Add Attachment
Megan Thibeault	Jun 21, 2017 08:29 AM	Called apple, $475, called Dawn, called Robyn for her to come pick up her flash drive with her files on it. The flash drive is up at the SRD	Add Attachment
Megan Thibeault	Jun 20, 2017 04:18 PM	Task reassigned to Megan Eichler.	Add Attachment
Megan Thibeault	Jun 20, 2017 04:18 PM	update Dawn	Add Attachment
Kyle Arthenayake	Jun 20, 2017 02:55 PM	computer is in the in box	Add Attachment
Kyle Arthenayake	Jun 20, 2017 02:55 PM	Computer screen is broken, She would like to have files put on to an external drive for future use.	Add Attachment