Service Request Ticket - # 63957

Service Request Information

CONTACT Name Plec, Emily   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 21, 2017 09:28 AM
Department Humanities Division Phone 88819
Location Email plece@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20141269[Edit Inv] (opens in a new window) Bldg/Room BELL 114
Service Tag Description Apple MacBook Air 13.3(replaced RMA model change)
Serial No. C1MTK8GXJ1WL Location Emily Plec, Speech

CPU Intel Core i5(1.7GHz, dual-core, 3MB L3)


OS MAC OS X 10.10 (Yosemite) Software MS Office 2011 Std for MAC from XXXX2014004298

Wireless NIC E0:AC:CB:6C:CF:B4


Bluetooth NIC E0:AC:CB:6C:CF:B5

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact ucshelpdesk@wou.edu 88925

Tracking

Entered by Date Memo
Service Request Desk
Email

Public
Entered by Date Memo
Erika Enriquez Jul 28, 2017 03:44 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Erika Enriquez Jul 28, 2017 03:44 PM 
Everything returned, and MacBook was returned to 
her.
 Add Attachment
Shandelle Plasker Jul 24, 2017 02:43 PM 
Make sure to also get back the loaner machine and 
charger.
 Add Attachment
Shandelle Plasker Jul 24, 2017 12:14 PM 
Task reassigned to Service Request Desk.
 Add Attachment
Shandelle Plasker Jul 24, 2017 12:14 PM 
Status changed from (3) Order in Process to (1) Pending
 Add Attachment
Shandelle Plasker Jul 24, 2017 12:14 PM 
I have emailed Emily that she can come pick 
this up. The machine is located in the outbox.

The wifi is turned of on the machine. She needs 
to be hard wired in for the first log in.
Once she is logged in turn the wifi back on.

This is a MacBook Air so it takes an adapter to 
plug in the Ethernet cord. Please see John, 
Megan, or I for this adapter.
 Add Attachment
Shandelle Plasker Jul 05, 2017 12:50 PM 
Apple asked to keep her machine for testing. They 
sent us a brand new machine which arrived today. I 
need to wait to talk to Tricia about inventory.
Add Attachment
Shandelle Plasker Jun 27, 2017 08:31 AM 
Status changed from (1) Pending to (3) Order in Process
 Add Attachment
John Rushing Jun 26, 2017 02:46 PM 
Returned loaner W#20120399[Edit Inv] and replaced with 
W#20091494[Edit Inv].  The 20120399[Edit Inv] was having MS Office 
issues and would crash.
 Add Attachment
Shandelle Plasker Jun 21, 2017 11:23 AM 
Ran Dignostics which came out good.

Reset the SMC and PRAM which did not help.

Called the machine which Apple is sending me a 
box to to ship it out for repair.

I have set her up with a loaner and a loaner 
charger.

CPU WOU#20120399[Edit Inv]
Charger# 20090900[Edit Inv]
 Add Attachment
Brighton Bohnenkamp Jun 21, 2017 09:28 AM 
Track pad on MAC isn't working.
Call 8894 (Jackson her spouse) first then 
5038311123
 Add Attachment