Service Request Ticket - # 63960

Service Request Information

CONTACT Name Haberman, Karen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 21, 2017 10:33 AM
Department Natural Science Division Phone 88478
Location Email habermk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20161080[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag Description Apple MacBook Pro 13-inch Space Gray #MPXT2LL/A
Serial No. C02TTFSMHV29 Location Parts Pile

CPU Intel Core i5(2.3GHz dual-core, 64MB eDRAM)


OS MAC OS X 10.12 (macOS Sierra) Software MSDesktopEdOffice201*MAC XXXX2016005511; TRANSFER software from W#20130550:Adobe Dreamweaver CS6 from P0093048, Parallels Desktop v9 from P0093048 with WIN 7 Pro FULL license from VISA2013003871; NEW version of Parallels Desktop v12 purchased SEPT2016 VISA2016005733; Adobe Acrobat DC (Pro)subscription XXXX201700006551 serialized desktop FEB2018 SR#66549; UPGRADE from x2 to EndNote X7 Hybrid(WIN/MAC)v.7.5 VISA2016005757 OCT2016--UPGRADE X7 to EndNote X9 VISA2018008160

Wireless NIC DC:A9:04:85:FD:AC


Bluetooth NIC DC:A9:04:79:D7:7B


TECHS Submitted by Courtney Croy Contact ccroy13@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public

Entered by Date Memo
Bradley Karkanen Aug 02, 2017 11:20 AM
Status changed from (1) Pending to (5) Completed
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Bradley Karkanen Aug 01, 2017 08:19 AM
Task reassigned to Bradley Karkanen.
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Bradley Karkanen Jul 31, 2017 11:55 AM
****This is an outgoing email****
Hi Karen,

I need some additional information regarding 
service request #63960

Description: *** August for Delivery ***GFA EQUIP 
SETUP: Deliver Apple MacBook Pro 13-inch Space 
Gray #MPXT2LL/A to NS 001

When are you available for us to deliver your two 
new laptops? 
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Public
Bradley Karkanen Jul 31, 2017 11:48 AM
Laptop is on stand up desk running updates
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Tricia Flaherty Jul 31, 2017 10:05 AM
she says her best form of contact is email
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Tricia Flaherty Jul 31, 2017 09:43 AM
other SR is 63959
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Tricia Flaherty Jul 31, 2017 09:35 AM
Priority changed from (3) Priority to (2) High Priority.
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Tricia Flaherty Jul 31, 2017 09:35 AM
Priority changed from (3) Priority to (2) High Priority.
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Tricia Flaherty Jul 31, 2017 09:35 AM
Please schedule this and her other computer replacement 
with a PC laptop as soon as possible.
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Tricia Flaherty Jul 31, 2017 09:34 AM
****This is an email****Dear Tricia,

I hope you are having a nice summer.  I just returned from 
my field work in Nova Scotia a few days ago.  It was an 
incredible experience--my colleague and I were the only 
people on the entire island, which we shared with 
hundreds of birds that we were studying.  The birds--
Leach's Storm Petrels--are like little hobbit-birds.  They 
live in underground burrows and the adults have a 
beautiful call--more like a purring cat--very lovely.     

I was hoping to schedule delivery of both my new 
computers for this week if possible, as I'm planning to 
work on some papers, courses et al. over the rest of the 
summer.  My schedule is flexible, but I'm mostly at home 
(not on contract for the summer), so I'd need a set date 
and approximate time.  Wednesday would be ideal for 
this week, but any day could work.  Next week is fine as 
well.

Let me know.  I do understand that the techs may need 
more lead time, but I would like them as soon as they are 
available.

Thanks,

Karen


Karen Haberman, Ph.D.
Professor, Biology
Natural Sciences 001
Western Oregon University
345 Monmouth Ave. N.
Monmouth, OR  97361
(503)838-8478
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Tricia Flaherty Jun 30, 2017 01:08 PM
Priority changed from (2) High Priority to (3) Priority.
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Shina Oladiti Jun 28, 2017 08:28 AM
Status changed from (1) Pending to (2) Scheduled
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Shina Oladiti Jun 28, 2017 08:25 AM
Task reassigned to UCS Tech.
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Bradley Karkanen Jun 27, 2017 04:19 PM
Task reassigned to New Equip. Setup.
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Bradley Karkanen Jun 27, 2017 04:18 PM
Ready to deliver. On new equipment setup counter.
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Bradley Karkanen Jun 27, 2017 03:34 PM
Downloaded Sohpos from Mrplow and it worked
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Bradley Karkanen Jun 27, 2017 03:26 PM
************************************
Update in AD
************************************
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Bradley Karkanen Jun 27, 2017 03:14 PM
All software has been installed other then Sophos 
I'm waiting for John to return.
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Bradley Karkanen Jun 27, 2017 02:41 PM
Task reassigned to Bradley Karkanen.
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Tricia Flaherty Jun 21, 2017 12:31 PM
UPDATED INFO FROM KAREN AS OF 12:29PM today: 
For the Mac:
I DO need the Endnote and Adobe Dreamweaver.
I do NOT need Parallels or Windows. 

As for delivery...I'm actually not going to be
available for computer delivery until the end of
July (after July 26).  I am very briefly back in
the first week of July, but will be preparing for
a field expedition to Nova Scotia.   I'll be OK
with the loaner, which I will be taking with me to
Los Angeles today as I still need to do some WOU
related work (but will not be taking to Nova
Scotia).  I will need both laptops in August!

Karen
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Tricia Flaherty Jun 21, 2017 11:20 AM
Task reassigned to New Equip. Setup.
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Tricia Flaherty Jun 21, 2017 11:20 AM
Priority changed from (3) Priority to (2) High Priority.
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Tricia Flaherty Jun 21, 2017 10:48 AM
She has loaner laptop W#20110788[Edit Inv] so reference SR#63478
Software to be installed:
Adobe Dreamweaver CS6:
T:\Adobe Dreamweaver\DreamweaverCS6
Parallels and Win7pro
Newer version of Parallels Desktop v12 purchased
SEPT2016 VISA2016005733  ORder#8442 see T:\5. Mac
Software\Parallels\ParallelsDesktopforMACv12
& WIN 7Pro 
T:\3.OS\Windows7\win7pro-Haberman_NS_MBP13.txt	

EndoteX7  T:\Endnote\ENDNOTEX7 
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Courtney Croy Jun 21, 2017 10:33 AM
GFA EQUIP SETUP: A MacBook Pro W# 20161080[Edit Inv] is to be 
set up and delivered for Karen Haberman. It will be replacing 
Apple Laptop W# 20130550[Edit Inv] but she may have a loaner right 
now. This is located in ITC 008 on the counter across from 
the storage wall.
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