Service Request Ticket - # 63961

Service Request Information

CONTACT Name Rezell, Deborah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 21, 2017 11:36 AM
Department University Computing Solutions Phone 88975
Location Email rezelld@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101456[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 990 SFF Core i5-2400, 3.1GHz,6M,TV-x
Serial No. 44TVJQ1 Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0080959 installed as Office Pro Plus 2007

Wired NIC 78:2B:CB:A6:5B:D0

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Jun 30, 2017 03:27 PM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Jun 30, 2017 03:27 PM 
The power module was bad, changed it and it works
fine afterwords.
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Shina Oladiti Jun 30, 2017 12:30 PM 
I will come get it today. I have been there on two
occasions but i couldnt get holds of you.
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Erika Enriquez Jun 30, 2017 11:34 AM 
****This is an email****
When do you think you may get to this?  This is 
the PC that has the software program to run the 
DPS LED sign located outside ITC004.  I've had to 
turn the sign off because it has old information 
on it regarding the live stream for commencement.



Thanks,


Deborah
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Shina Oladiti Jun 22, 2017 01:38 PM 
********Please Ignore the Memo Below********
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Shina Oladiti Jun 22, 2017 12:44 PM 
*****************************
Update in AD
*****************************
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Shina Oladiti Jun 22, 2017 12:43 PM 
Prepped and ready for delivery. It is back on the
inventory counter.
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Shina Oladiti Jun 21, 2017 11:41 AM 
Task reassigned to Adeshina Oladiti.
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Brighton Bohnenkamp Jun 21, 2017 11:36 AM 
****This is an email****
PC#20101456[Edit Inv] - in the WouTV control room will 
not power up after power outage.
Thanks,
Deborah








DEBORAH REZELL
DIGITAL MEDIA PRODUCER
WESTERN OREGON UNIVERSITY
503-838-8975 - ITC004-5
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