Service Request Ticket - # 63965

Service Request Information

CONTACT Name Jones, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 21, 2017 01:31 PM
Department Admissions Office Phone 88594
Location Email jonesc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141225[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 6LTHV42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 6LTHV42 Location PDR 2023 Giveaway

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 98:90:96:D6:4A:98

TECHS Submitted by John Rushing Contact rushingj@wou.edu 89242
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Jun 21, 2017 03:00 PM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Jun 21, 2017 03:00 PM 
malware bytes found 4 problems, i quarantined and
got rid of them.
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Peter Puettmann Jun 21, 2017 02:59 PM 
Task reassigned to Peter Puettmann.
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Peter Puettmann Jun 21, 2017 02:15 PM 
Running malwarebytes and sophos scan currently.
chris will call UCS when scans are done
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John Rushing Jun 21, 2017 01:31 PM 
Scan with both Malwarebytes and Sophos.  Our new 
Open DNS is showing malware traffic to this 
computer.  Please contact the user and schedule a 
time to scan the computer.

IP: 140.211.65.49
MAC: 98:90:96:D6:4A:98
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