Service Request Ticket - # 63967

Service Request Information

CONTACT Name Holman-Kidd, Hilary   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 22, 2017 08:12 AM
Department VP Academic Affairs/Provost Phone 88271
Location Email holmankh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20110251[Edit Inv] (opens in a new window) Bldg/Room UNK unknown
Service Tag DYR60R1 Description Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
Serial No. DYR60R1 Location Ready for PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software Microsoft Office Pro Plus 2010 from P0081900, Adobe Acrobat Pro XI(v.11) from P0094736, Microsoft Project Standard 2016 P0106366 FEB2018 SR#

Wired NIC 78:2B:CB:B7:A2:97


TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public

Entered by Date Memo
Shina Oladiti Jun 22, 2017 11:44 AM
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Jun 22, 2017 10:47 AM
PC is working perfectly now. Swapped the power module.
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Shina Oladiti Jun 22, 2017 09:55 AM
Picked up the PC.
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Shina Oladiti Jun 22, 2017 08:33 AM
Task reassigned to Adeshina Oladiti.
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Brighton Bohnenkamp Jun 22, 2017 08:12 AM
****This is an email****
Hello!
When I came into work this morning, my desktop 
computer would not turn on. The light on the 
tower is flashing orange. I tried to hold the 
button (which eventually stops the flashing) 
and pressing it again, but it goes back to 
flashing orange. I unplugged the tower and 
plugged it back in. Still nothing changed. The 
power strip it is plugged into is getting power 
because I plugged something else into it to 
test it. 

Here is the info on the computer:
WOU#: 20110251[Edit Inv]
Dell Service Tag: DYR90R1
Computer location: AD202

I have a laptop I can use temporarily, but I 
really need to have a desktop computer, as I 
have 3 screens I need to have up an running. 

Thank you!
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