Service Request Ticket

Service Request Information

CONTACT	Name	Deets, Amber	Date	Jun 22, 2017 03:05 PM
	Department	Graduate Studies	Phone	88492
	Location		Email	deetsa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150664 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	9RMDJB2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	9RMDJB2	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2015004715; Adobe Acrobat DC (Pro)subscription XXXX201700006551 serialized desktop APR2018 SR#67188; PL SQL Developer VISA20170076128;
	Wired NIC	18:66:DA:13:CE:8C

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Jun 22, 2017 03:53 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Jun 22, 2017 03:53 PM	the A/B to USB cable was plugged into a normal usb port on the computer and not a 3.0 port. I moved it to the right port and it worked right away.	Add Attachment
Peter Puettmann	Jun 22, 2017 03:22 PM	Task reassigned to Peter Puettmann.	Add Attachment
Kyle Arthenayake	Jun 22, 2017 03:06 PM	Please call before heading over to confirm	Add Attachment
Kyle Arthenayake	Jun 22, 2017 03:05 PM	Having issues with sound, problems have existed before. Problems include not being able to use headphone jack, or have sound come out of sound bar.	Add Attachment