Service Request Ticket - # 63992

Service Request Information

CONTACT Name Brown, Dawn   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 23, 2017 10:34 AM
Department Business Services Phone 88171
Location Email brownd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20161142[Edit Inv] (opens in a new window) Bldg/Room MA 328
Service Tag D06VKH2 Description Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
Serial No. D06VKH2 Location EEC new hire, Sherri Eaton-Bin Daar

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511;

Wired NIC 50:9A:4C:4F:AB:59

TECHS Submitted by Courtney Croy Contact ccroy13@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
John Rushing Jul 05, 2017 03:30 PM 
Computer moved to TRI in AD
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Shina Oladiti Jul 05, 2017 03:24 PM 
Status changed from (2) Scheduled to (5) Completed
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Shina Oladiti Jul 05, 2017 03:24 PM 
Setup completed.
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Shina Oladiti Jul 05, 2017 08:09 AM 
Task reassigned to Adeshina Oladiti.
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Brighton Bohnenkamp Jul 03, 2017 12:12 PM 
****This is an email****
Hello,

I believe Tricia set up a service request to 
install this computer today.  Unfortunately we 
are not ready to have it set up today.  I will 
contact you Wednesday morning, or when I have 
further information. 

Thank you,
Dawn Brown
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Shina Oladiti Jun 29, 2017 10:44 AM 
Status changed from (1) Pending to (2) Scheduled
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Shina Oladiti Jun 29, 2017 10:44 AM 
Task reassigned to UCS Tech.
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Shina Oladiti Jun 29, 2017 10:43 AM 
*****************************
Please Update in AD.
*****************************
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Shina Oladiti Jun 29, 2017 10:43 AM 
Prepped and ready for delivery. It is back on the
inventory counter.
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Yumin Chen Jun 28, 2017 04:42 PM 
On the counter now.
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Yumin Chen Jun 28, 2017 04:11 PM 
Imaging done.
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Tricia Flaherty Jun 28, 2017 09:32 AM 
Task reassigned to New Equip. Setup.
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Tricia Flaherty Jun 28, 2017 09:31 AM 
Here is everything that is in the NEW Equip order:
Dell 7040 SFF desktop PC W#20161142[Edit Inv]
Dell P2418HZ monitor w/ webcam/spkr W#20161143[Edit Inv]
Xerox Phaser 3260/DNI Laser Printer(Local USB) W#20161123[Edit Inv]
Microsoft Wireless Desktop 2000 Keyboard & Mouse set #M7J-00001
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Tricia Flaherty Jun 28, 2017 09:21 AM 
please make sure you update inventory on all the old and 
new items as they are moved around or redirected per 
Dawns requests below.  IT would be great if you 
documented those changes in this SR so that we had that 
info written down as well.
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Tricia Flaherty Jun 28, 2017 09:19 AM 
****This is an email****
Hi Tricia,

This computer is going to Sherri Eaton-Bin Daar.  The 
room is Maaske 328.  It can be set up any time next 
week.  There is only one part time person over on that 
floor for a while, and the office is locked.  Please contact 
me before going over there so I can make sure someone 
will be around to unlock the office. 

The office currently has a stand up desk arm with two 
monitors on it.  I would like to put the new monitor on it, 
and keep the other monitor 20130095[Edit Inv] on the arm.  Please 
bring the other monitor 20050368[Edit Inv] to my office TH 103.

The office currently has a printer 20100421[Edit Inv].  I would like 
to keep that one there and let the new employee decide if 
she wants it or the one on this order.  Please deliver the 
printer from this order to my office.  Please leave the old 
computer 20130094[Edit Inv] in that office.  I'll wait a couple 
weeks, then reassign it. 

Thanks,
Dawn



Dawn Brown
The Research Institute at Western Oregon University
345 N Monmouth Ave
Monmouth OR 97361

Phone 503-838-8486
Fax 503-838-8150
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Courtney Croy Jun 23, 2017 10:34 AM 
NEW EQUIP SETUP:  A Dell CPU W# 20161142[Edit Inv] and monitor 
W# 20161143[Edit Inv] are to be set up and delivered for EEC New 
Hire Sherri Eaton-Bin Daar.  We are still waiting for the room 
number and start date.  The equipment is located in ITC 008 
on the counter across from the storage wall.
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