Service Request Ticket - # 63993

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 23, 2017 10:44 AM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20160869[Edit Inv] (opens in a new window) Bldg/Room VAL 130
Service Tag Description Xerox Phaser 6510/DN Color Laser Printer
Serial No. 4av770247 Location RSC

Model 6510/DN Hostname ur-dining
Notes Up to 1200 x 2400 dpi resolution 30ppm (B&W)/30ppm (color) built-in automatic two-sided printing on DN model 300sheet(s) Capacity via 250-Sheet Input & 50-Sheet Bypass Trays additional 250 sheet tray is optionally available Letter(8.5 x 11in) & Legal (8.5 in x 14 in) Maximum Print Size: 8.5 x 14" /Minimum Print Size: 3 x 5" 10/100/1000Base-T Ethernet, USB 3.0; IP ADDRESS:140.211.116.32 Ink/Toner Refill 106R03473 Standard Capacity Cyan Print Cartridge(1000 Pages), 106R03474 Standard Capacity Magenta Print Cartridge(1000 Pages), 106R03475 Standard Capacity Yellow Print Cartridge(1000 Pages), 106R03476 Standard Capacity Black Print Cartridge (1000 Pages)

Wired NIC 9C:93:4E:6C:76:6E

TECHS Submitted by Erika Enriquez Contact eenriquez13@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Jun 27, 2017 11:05 AM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Jun 27, 2017 11:05 AM 
Tray to got set to A5 size. This caused the 
printer to jam and try to force thru bypass tray. 
Changed it to the right size and the issues 
stopped.
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Erika Enriquez Jun 23, 2017 10:44 AM 
Auto selects tray 1 even when all setting are set
to print to tray 2. The settings were changed in
printer properties, the print drivers, and on the
printer itself. Also everytime it prints from tray
1, it jams. So everytime it prints it gets jammed.
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