Service Request Ticket - # 63996

Service Request Information

CONTACT Name Tierney, Laura   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 23, 2017 11:58 AM
Department Facilities Services Phone 88087
Location Email tierneyl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130714[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 35G3M02 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 35G3M02 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 10 Enterprise 64bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918; Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop MAR2017

Wired NIC 34:17:EB:9A:C7:56

TECHS Submitted by Erika Enriquez Contact eenriquez13@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Jun 23, 2017 01:54 PM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Jun 23, 2017 01:54 PM 
Had to delete her 
account and have her 
create a new one on 
the computer. Excel 
worked afterwards.
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Peter Puettmann Jun 23, 2017 12:39 PM 
Task reassigned to Peter Puettmann.
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Erika Enriquez Jun 23, 2017 11:58 AM 
Unable to print off exel, gets a dialog box
stating the application stopped working or logs
her off. Has tried rebooting computer. Same result.
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