Service Request Ticket - # 64006

Service Request Ticket - # 64006

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Service Request Information

CONTACT	Name	Ganson, Nancy	Date	Jun 23, 2017 12:54 PM
	Department	The Research Institute	Phone	88808
	Location		Email	gansonn@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20161158 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	HYSZKH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	HYSZKH2	Location	2 WEEKS PLE
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511;
	Wired NIC	50:9A:4C:4C:EA:66

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	ychen13@wou.edu	889285

Tracking

Entered by	Date	Memo
Yumin Chen			Email Public
Entered by	Date	Memo
Yumin Chen	Jul 14, 2017 08:08 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Yumin Chen	Jul 11, 2017 09:02 AM	**This is an email** Hi Yumin, Well I am still setting up and so far other than looking very different, all appears to be working fine. Thanks for checking in, Nancy	Add Attachment
Yumin Chen	Jul 10, 2017 08:09 AM	**This is an outgoing email** Hi Nancy, This is Yumin from UCS, since we setup new machine for you how everything going so far? Is Outlook sync correctly? Thanks, Yumin Chen	Add Attachment Public
Yumin Chen	Jul 06, 2017 04:59 PM	Syncing Outlook	Add Attachment
Shina Oladiti	Jul 06, 2017 04:57 PM	Task reassigned to Yumin Chen.	Add Attachment
Shina Oladiti	Jul 06, 2017 07:59 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Shina Oladiti	Jun 28, 2017 12:53 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Shina Oladiti	Jun 28, 2017 12:52 PM	**This is an email** The 6th or 7th after 2pm would be great for my schedule	Add Attachment
Shina Oladiti	Jun 28, 2017 12:52 PM	**This is an email** Sounds good to me and very doable. What time would you prefer on 6th or any day of your choice. Thank you for your response. Regards, Adeshin	Add Attachment
Shina Oladiti	Jun 28, 2017 12:51 PM	**This is an email** Hi Adeshina, Would it be ok to wait until next week? With the fiscal year end and the 4th holiday it would be easier for me to wait until next week…July 6th at the earliest. Let me know your thoughts, and thanks. Nancy	Add Attachment
Shina Oladiti	Jun 27, 2017 04:15 PM	Sent email for availability.	Add Attachment
Shina Oladiti	Jun 27, 2017 04:04 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Jun 27, 2017 04:02 PM	*********************** Update in AD ***********************	Add Attachment
Yumin Chen	Jun 27, 2017 03:28 PM	New equipment setup done. On the counter.	Add Attachment
Yumin Chen	Jun 26, 2017 03:34 PM	Imaging Done.	Add Attachment
Courtney Croy	Jun 23, 2017 12:54 PM	NEW EQUIP SETUP: A CPU W# 20161158 is to be set up and delivered for Nancy Ganson. This is not a GFA but will be replacing W# 20130417. Ask Nancy or Dawn Brown where 20130417 should be moved to. The new CPU is located in ITC 008 on the counter across from the storage wall.	Add Attachment