Service Request Ticket

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Service Request Information

CONTACT	Name	Carmarillo, Earlene	Date	Jun 23, 2017 04:11 PM
	Department	Social Science	Phone	89350
	Location		Email	smithe@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20161159 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
	Serial No.	C02TTK9AHV29	Location	PDR
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	MSDesktopEdOffice201*MAC XXXX2016005511; SPSS for MAC v24 from StudentTech Student Tech Campus license(renews yearly in July); EndNote X9 MAC/WIN license VISA2019009322 JULY2019;
	Wireless NIC	DC:A9:04:90:60:97
	Bluetooth NIC	DC:A9:04:84:2C:7B

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Tracking

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Sep 14, 2017 01:22 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Sep 14, 2017 01:22 PM	confirmed that she has SPSS and its running fine. Tricia updated the T-drive file.	Add Attachment
Peter Puettmann	Sep 14, 2017 09:16 AM	left vm	Add Attachment
Tricia Flaherty	Sep 14, 2017 08:47 AM	please remember to record her name and WOU# etc in the SerialandPurchaseInfo.txt file	Add Attachment
Tricia Flaherty	Sep 14, 2017 08:46 AM	Please check on her SPSS... was it installed? if done before July 31st does it need new auth code? etc. T:\Spss\CAMPUS_STD_AUTHUSER_SPSS_STAT_AMOS\SPSS24StatisticsSTD_AuthUser	Add Attachment
Tricia Flaherty	Sep 14, 2017 08:46 AM	Please check on her SPSS... was it installed? if done before July 31st does it need new auth code? etc. T:\Spss\CAMPUS_STD_AUTHUSER_SPSS_STAT_AMOS\SPSS24StatisticsSTD_AuthUser	Add Attachment
Peter Puettmann	Jul 12, 2017 12:56 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Jul 12, 2017 12:56 PM	Delivered rest of items and set them up. She is still in process of arranging her office and will contact me when shes done so i can come do cable management.	Add Attachment
Peter Puettmann	Jul 11, 2017 12:24 PM	Task reassigned to Peter Puettmann.	Add Attachment
Peter Puettmann	Jul 06, 2017 03:58 PM	Task reassigned to UCS Tech.	Add Attachment
Peter Puettmann	Jul 06, 2017 03:58 PM	Deliver her monitor (W# 2016121) and other accessories on wednesday (7/12) at 12:30. Make sure it is set up with her macbook. Make sure to pick up old equipment!	Add Attachment
Peter Puettmann	Jul 06, 2017 12:35 PM	Sent an email for availability	Add Attachment
Courtney Croy	Jul 06, 2017 10:10 AM	Task reassigned to New Equip. Setup.	Add Attachment
Courtney Croy	Jul 06, 2017 10:10 AM	NEW EQUIP SETUP: A Dell Monitor W# 20161211 is to be set up with laptop W# 20161159 for Earlene Smith in HSS 206. This is located in ITC 008 on the counter across from the storage wall. Be sure to grab the old equipment AND update it in inventory. W#20121269 & 20121291	Add Attachment
Tricia Flaherty	Jul 06, 2017 08:21 AM	Priority changed from (2) High Priority to (4) Moderate Priority.	Add Attachment
Tricia Flaherty	Jul 06, 2017 08:21 AM	Priority changed from (2) High Priority to (4) Moderate Priority.	Add Attachment
Tricia Flaherty	Jul 06, 2017 08:21 AM	Priority changed from (2) High Priority to (4) Moderate Priority.	Add Attachment
Tricia Flaherty	Jul 06, 2017 08:21 AM	Did you bring back the Ed dover equipment? QUOTED FROM NOTE BELOW: >Sharyne Ryals can be a secondary point of contact if we >are not getting any contact. Her Office will be HSS206 which use to belong >to Ed Dover who has retired. We will need to pick up and bring back >the PC desktop workstation that used to belong to Ed. cpu >W#20121269 & monitor W#20121291	Add Attachment
Peter Puettmann	Jul 03, 2017 12:47 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Peter Puettmann	Jul 03, 2017 12:47 PM	Task reassigned to Peter Puettmann.	Add Attachment
Peter Puettmann	Jul 03, 2017 12:42 PM	I delivered the macbook, added her as admin and connected her to printers.	Add Attachment
Peter Puettmann	Jun 30, 2017 01:59 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Peter Puettmann	Jun 30, 2017 01:59 PM	Task reassigned to UCS Tech.	Add Attachment
Peter Puettmann	Jun 30, 2017 01:59 PM	Sent her an email and waiting for contact. Will call on monday if i havnt heard back from her by then.	Add Attachment
Peter Puettmann	Jun 30, 2017 01:15 PM	Task reassigned to Peter Puettmann.	Add Attachment
Tricia Flaherty	Jun 30, 2017 12:54 PM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	Jun 30, 2017 12:54 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Jun 30, 2017 12:54 PM	please arrange for delivery of laptop etc. without the monitor as I am backlogged and may not get it inventoried for a week or so ... getting her the laptop for Summer online coursework is ideal. Monitor can go out separately once it is available	Add Attachment
Shina Oladiti	Jun 29, 2017 12:49 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Jun 29, 2017 12:49 PM	Waiting for monitor to arrive.	Add Attachment
Shina Oladiti	Jun 29, 2017 12:48 PM	************************* Update in AD *************************	Add Attachment
Shina Oladiti	Jun 29, 2017 12:48 PM	Additional software installed with license.	Add Attachment
Shina Oladiti	Jun 29, 2017 12:46 PM	Machine prepped and ready for delivery.	Add Attachment
Shina Oladiti	Jun 29, 2017 11:00 AM	Imaging in progress...	Add Attachment
Tricia Flaherty	Jun 28, 2017 02:26 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Jun 28, 2017 02:26 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Jun 28, 2017 02:26 PM	Please start this setup with what is here... Monitor will go out separately when it arrives	Add Attachment
Tricia Flaherty	Jun 23, 2017 04:26 PM	Additional Software: SPSS for MAC v24 from StudentTech Student Tech Campus license(renews yearly in July and new auth code will be needed July 31st annually); T:\Spss\SPSS24StatisticsSTD_AuthUser	Add Attachment
Tricia Flaherty	Jun 23, 2017 04:11 PM	This setup is for a New Tenure Track faculty member in Social Science/Asst Professor Politics, Policy, and Administration laptop W#20161159 with NEW THDRBLT3 Express Dock W#20161160, Logitech M325 wireless mouse and wireless Apple Magic Keyboard w/ NumKeypad. She is also due to get a Dell 27 inch display which has not arrived yet(W#20161167) She is teaching Summer classes online and is best reached via email at: smithe@wou.edu to arrange for delivery of the laptop. Sharyne Ryals can be a secondary point of contact if we are not getting any contact. Her Office will be HSS206 which use to belong to Ed Dover who has retired. We will need to pick up and bring back the PC desktop workstation that used to belong to Ed. cpu W#20121269 monitor W#20121291	Add Attachment