Service Request Ticket - # 64016

Service Request Information

CONTACT Name Sauer, Nathan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 26, 2017 01:53 PM
Department University Computing Solutions Phone 88960
Location Email sauern@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20161174[Edit Inv] (opens in a new window) Bldg/Room AD 207D
Service Tag Description Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
Serial No. T4YCVFK2 Location President's Conference Room Upg

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2016005511; Polycom desktop license #5150-75109-001(RealPresence Desktop) from P0104506

Wired NIC 50:9A:4C:47:85:1A

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact sauern@wou.edu 88960

Tracking

Entered by Date Memo
Nathan Sauer
Email

Public
Entered by Date Memo
Nathan Sauer Aug 15, 2017 10:46 AM 
Status changed from (1) Pending to (5) Completed
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Tricia Flaherty Aug 07, 2017 03:26 PM 
I moved this cpu, keyboard, and mouse to the RACK
in ITC013 hallway with the other President's Conf
Room components
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Shina Oladiti Jun 29, 2017 12:56 PM 
Task reassigned to Nathan Sauer.
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Shina Oladiti Jun 29, 2017 12:52 PM 
************************
Please Update in AD
************************
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Shina Oladiti Jun 29, 2017 12:52 PM 
It is back on the inventory counter.
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Shina Oladiti Jun 29, 2017 12:52 PM 
Additional software is installed and the machine
is ready to be delivered.
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Tricia Flaherty Jun 28, 2017 01:48 PM 
Polycom installer for RealPresence 3.7 and Serial# and Key 
code to activate can be found here:
T:\POLYCOM_RealPrescense
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Shina Oladiti Jun 27, 2017 03:21 PM 
Imaging completed and other updates are done.
Waiting for a license on Polycom.
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Tricia Flaherty Jun 26, 2017 01:59 PM 
Task reassigned to New Equip. Setup.
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Tricia Flaherty Jun 26, 2017 01:59 PM 
This gets some Polycom licensing which I have not received 
yet and will update this task once I have more info.
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Tricia Flaherty Jun 26, 2017 01:53 PM 
Smart Classroom Image as soon as possible as Nathan is 
hoping to get the President's Conference Room done this 
week, After it is imaged give to Nathan for final Setup in the 
console.  This is on counter in ITC008 with Setup form
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