Service Request Ticket

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Service Request Information

CONTACT	Name	Myers, Jeffrey	Date	Jun 26, 2017 03:14 PM
	Department	Natural Science Division	Phone	88365
	Location		Email	myersj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100463 (opens in a new window)	Bldg/Room	NS 214
	Service Tag	6QBV0P1	Description	Dell Latitude E6410 2.80GHz, 1066MHz 4M L2 Cache
	Serial No.	6QBV0P1	Location	2 weeks pile 06/24-07/08
	CPU	Intel Core i7-640M(2.80GHz, 1066MHz, 4ML2)
	OS	Windows 7 Pro, 64 bit	Software	WIN 7 Pro downgraded to WIN XP Pro,MS Office Pro Plus 2010 installed as Office 2003 from P0078301; Adobe CS6 Design & Web Premium
	Wired NIC	5C:26:0A:1F:B0:E2
	Wireless NIC	58:94:6B:4C:82:4C
	Bluetooth NIC	1C:65:9D:AB:AF:C1

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	ucshelpdesk@wou.edu	88925

Tracking

Entered by	Date	Memo
Service Request Desk			Email Public
Entered by	Date	Memo
Amy Anderson	Jul 31, 2017 11:40 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Amy Anderson	Jul 31, 2017 11:40 AM	Came in Hardwired his computer and then Bradley came up to make sure everything is working right. Looks like the problem has been fixed.	Add Attachment
Erika Enriquez	Jul 28, 2017 04:20 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Erika Enriquez	Jul 28, 2017 04:20 PM	Need to read him to domain	Add Attachment
Erika Enriquez	Jul 28, 2017 11:31 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Erika Enriquez	Jul 28, 2017 11:31 AM	Task reassigned to Service Request Desk.	Add Attachment
Erika Enriquez	Jul 28, 2017 11:31 AM	picked up	Add Attachment
Yumin Chen	Jul 05, 2017 02:27 PM	PC is located in the counter with SR# on the top.	Add Attachment
Shina Oladiti	Jun 30, 2017 10:24 AM	Status changed from (2) Scheduled to (7) Waiting for Contact	Add Attachment
Shina Oladiti	Jun 30, 2017 10:23 AM	PC is done and it is back in the OUTBOX.	Add Attachment
Yumin Chen	Jun 28, 2017 05:01 PM	Upgraded software, scanned Malware and Virus.	Add Attachment
Peter Puettmann	Jun 26, 2017 03:53 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Kyle Arthenayake	Jun 26, 2017 03:15 PM	in the IN box Call beginning of August	Add Attachment
Kyle Arthenayake	Jun 26, 2017 03:14 PM	Has concerns about the hard drive, don't wipe. Make the computer run faster, update OS if needed and update applications if need be.	Add Attachment