Service Request Ticket - # 64019

Service Request Information

CONTACT Name McMahan, Ethan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 26, 2017 03:50 PM
Department Behavioral Sciences Division Phone 88634
Location Email mcmahane@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20161148[Edit Inv] (opens in a new window) Bldg/Room TODD 331
Service Tag Description Dell Alienware Aurora R6 tower
Serial No. T2PDYFK2 Location Ethan McMahan VR LAB

CPU Intel Core i5-7400 7th Gen (4-Cores, 6MB Cache)


OS Windows 10 Pro, 64 bit Software

Wired NIC 14:B3:1F:0E:4D:E0


Wireless NIC 7C:67:A2:92:BC:7E


Bluetooth NIC 7C:67:A2:92:BC:82


TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public

Entered by Date Memo
Shina Oladiti Aug 07, 2017 10:12 AM
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Aug 07, 2017 10:12 AM
Done! He said he could setup the Oculus by
himself, he doesn't want it setup now because he
is trying to arrange the lab.
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Shina Oladiti Aug 01, 2017 12:55 PM
Setup down, but i have to connect the oculus,
which it would me nice to have him around to know
where he wants it to be. 
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Shina Oladiti Aug 01, 2017 10:20 AM
Task reassigned to Adeshina Oladiti.
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Brighton Bohnenkamp Aug 01, 2017 08:55 AM
Ethan will be out of the office at 10 but he left 
the room unlocked (312) so the equipment can be 
set up.
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Brighton Bohnenkamp Jul 27, 2017 10:35 AM
Ethan called and needed to postpone the equipment 
set up until August 1st at 10am because the room 
isn't ready 
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Shina Oladiti Jul 27, 2017 08:17 AM
****This is an outgoing email****
Hi Ethan,

We were just following up with you regarding a
service request that we have for you.  (#64019)

Description: **7/27 **NEW EQUIP SETUP: Deliver
Dell Alienware Aurora R6 tower, 24 inch monitor
and Oculus R &T (order#9847)

We are wondering if there is a particular time you
would like us to come in.

Thanks,
Adeshina Oladiti
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Brighton Bohnenkamp Jul 13, 2017 09:15 AM
Ethan called back, they are waiting to have new 
furniture moved into the room. He said they'll be 
ready Thursday July 27th
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Shina Oladiti Jul 11, 2017 10:27 AM
Left VM.
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Shina Oladiti Jul 03, 2017 08:36 AM
Sent an email for availability.
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Shina Oladiti Jul 03, 2017 08:36 AM
Task reassigned to UCS Tech.
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Shina Oladiti Jul 03, 2017 08:36 AM
*****************************
Update in AD
*****************************
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Shina Oladiti Jul 03, 2017 08:36 AM
Machine prepped and ready for delivery. It is back
on the inventory counter. 
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Shina Oladiti Jul 03, 2017 08:34 AM
****This is an outgoing email****
Hi Ethan,

We were just following up with you regarding a
service request that we have for you.  (#64019)

Description: NEW EQUIP SETUP: Deliver Dell
Alienware Aurora R6 tower, 24 inch monitor and
Oculus Rift&Touch (order#9847)


We have your NEW EQUIP SETUP: Deliver Dell
Alienware Aurora R6 tower, 24 inch monitor and
Oculus Rift&Touch (order#9847) ready to be
delivered and set up.  To prepare, if this
delivery is replacing an existing station, please
ensure that you move all of your files from that
machine onto your H: drive or otherwise back them
up.  Anything left on an old machine will not be
accessible from your new one.  If you have any
questions or need help backing up your data,
please email me back or call our office at 8-8925.

Once that is complete, we can set up your new
equipment.  Please let us know your availability
for the next few business days so that we can
schedule a time to set it up with you.

Thank you and have a wonderful day,
Thanks,
Adeshina Oladiti
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Shina Oladiti Jun 30, 2017 04:56 PM
Running windows update.
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Shina Oladiti Jun 30, 2017 04:47 PM
Installed Office and running other updates now.
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Tricia Flaherty Jun 26, 2017 03:54 PM
Task reassigned to New Equip. Setup.
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Tricia Flaherty Jun 26, 2017 03:54 PM
Alienware tower W#20161148[Edit Inv] and Dell U2412M monitor 
W#20161149; with Oculus Rift VR headset W#20161207[Edit Inv] and 
Oculus Touch Controllers W#20161208[Edit Inv]
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Tricia Flaherty Jun 26, 2017 03:50 PM
This is on the Inventory counter in ITC008 with a copy of the invoice an a NEW Equip form.  It 
is a NON-standard desktop that will go out with WINDOWS 10 Pro and Office Pro Plus 2016.  
He is using this as a rerearch station wit hte Oculus Rift VR headset and Oculus Touch 
controllers.  He did not have a mouse and keyboard specified with this and that may have been 
an oversight as they are not bundled with the Alienware systems like the typical Optiplex 
desktops we purchase.  Take him a spare set just in case.
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