Service Request Ticket - # 64036

Service Request Information

CONTACT Name Brown, Dawn   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 28, 2017 09:58 AM
Department Business Services Phone 88171
Location Email brownd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20161140[Edit Inv] (opens in a new window) Bldg/Room TODD 239
Service Tag 4FQ65H2 Description Dell Latitude 5480, i7-7600U, 2.8GHz dual core
Serial No. 4FQ65H2 Location TRI

CPU Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop JUNE2017; Microsoft Visio Pro 2016 from P0104428;

Wired NIC D4:81:D7:F2:BB:9B


Wireless NIC F8:59:71:8B:68:2A


TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public

Entered by Date Memo
Shina Oladiti Jul 07, 2017 03:24 PM
Status changed from (1) Pending to (5) Completed
Add Attachment
Shina Oladiti Jul 07, 2017 03:24 PM
Setup Completed.
Add Attachment
John Rushing Jul 07, 2017 03:23 PM
Moved in AD to TRI.
Add Attachment
Shina Oladiti Jul 06, 2017 02:26 PM
Task reassigned to Adeshina Oladiti.
Add Attachment
Brighton Bohnenkamp Jul 06, 2017 11:24 AM
****This is an email****
Hello,

We are now ready to have this computer 
installed in TH239, for Tonya East.

You can bring the Mac that is in there to my 
office TH103.

Also, can you dispose of a monitor that is in 
my office?  It is 20050368[Edit Inv].

Thank you,

Dawn
Add Attachment
Megan Thibeault Jul 05, 2017 01:58 PM
Status changed from (1) Pending to (4) On Hold
Add Attachment
Megan Thibeault Jul 05, 2017 01:58 PM
Priority changed from (2) High Priority to (3) Priority.
Add Attachment
Shina Oladiti Jul 05, 2017 11:50 AM
Task reassigned to UCS Tech.
Add Attachment
Shina Oladiti Jul 05, 2017 11:50 AM
She want us to hold-on on this for now.
Add Attachment
Shina Oladiti Jul 05, 2017 08:09 AM
Task reassigned to Adeshina Oladiti.
Add Attachment
Brighton Bohnenkamp Jul 03, 2017 12:12 PM
disregard last update 
Add Attachment
Brighton Bohnenkamp Jul 03, 2017 08:29 AM
****This is an email****
Hello,

I believe Tricia set up a service request to 
install this computer today.  Unfortunately we 
are not ready to have it set up today.  I will 
contact you Wednesday morning, or when I have 
further information. 

Thank you,
Dawn Brown
Add Attachment
Erika Enriquez Jun 29, 2017 12:51 PM
Task reassigned to UCS Tech.
Add Attachment
Erika Enriquez Jun 29, 2017 12:51 PM
Task reassigned to Erika Enriquez.
Add Attachment
Erika Enriquez Jun 29, 2017 12:51 PM
Imaging complete. All software is installed. All
additional software is installed.
Add Attachment
Tricia Flaherty Jun 28, 2017 10:35 AM
Task reassigned to New Equip. Setup.
Add Attachment
Tricia Flaherty Jun 28, 2017 10:35 AM
All this equipment is now on the counter in ITC008 (TOP 
Counter) and is ready to be setup and has NEW Equip form 
and invoice copy etc.
Add Attachment
Tricia Flaherty Jun 28, 2017 10:00 AM
Microsoft Visio Pro 2016 license installer and key:
T:\Visio\VisioPro2016
Add Attachment
Tricia Flaherty Jun 28, 2017 09:59 AM
FOR INSTALL OF ADOBE ACROBAT PRO DC-- new
"serialized" installer instructions:
Transfer the new folder at: T:\Adobe
CCE\CCEPackages\CC2015_5JULY16\AcrobatProDCv12_WIN
to computer Desktop and run the setup.exe file in
the enclosed Build folder.  
This should install Acrobat Pro DC and
automatically "serialize" the program.  When done
launch Adobe to make sure it was successful then
delete installer folder from Desktop of computer

Please let the end user know that they do not need
to sign in to use the software even though it may
prompt for login it is not affecting the usage, it
just would be access to cloud storage component of
Acrobat that we do not use.   Also demonstrate the
Tools Tab as the new version has users confused
and not knowing where to find functions like
combining documents or editing documents etc. 
There is also links to great tutorials from within
the app on how to use this new version.  You might
point those out so that if they have some
questions about usage they can self service those
before calling  a tech.
https://helpx.adobe.com/acrobat.html  look at the
"Do More with Acrobat DC" list under the Home TAB
and also point out the Tools tab.
another great tutorial video:
https://helpx.adobe.com/acrobat/how-to/what-is-acrobat-dc.html
Add Attachment
Tricia Flaherty Jun 28, 2017 09:58 AM
a NEW hire for TSE(Traffic Safety Education) and location  has not yet been determined but Dawn will call 
Monday, July 3rd to update this SR and direct where it need to go and to who.  They would like delivery to 
happen Monday July 3rd so please have laptop prepped and additional software installed before Monday.  
This order includes the following items:
Dell Lat5480 laptop with Dell Pro 14 sleeve case- W#20161140[Edit Inv]
NEW Dell USB-c Dock WD15 w/ 180W power adapter- W#20161209[Edit Inv]
Dell P2418HZ monitor w/ webcam/spkr- W#20161141[Edit Inv]
Logitech MK550 Wireless Wave Keyboard and Mouse Combo 
Adobe Acrobat Pro DC as serialized desktop 
Microsoft Visio Pro 2016 from P014428

Add Attachment