Service Request Ticket - # 64051

Service Request Information

CONTACT Name Borst, Sue   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 29, 2017 09:09 AM
Department Business Services Phone 88284
Location Email borsts@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141206[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag CT4NV42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. CT4NV42 Location PDR 2023 Giveaway

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 98:90:96:DA:69:6E

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Jul 13, 2017 11:49 AM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Jul 13, 2017 11:49 AM 
She seems to be working fine and she is satisfy.
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Shina Oladiti Jul 13, 2017 08:42 AM 
Setup done, its on a test presently.
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Yumin Chen Jul 12, 2017 12:05 PM 
Task reassigned to Adeshina Oladiti.
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Yumin Chen Jul 12, 2017 11:07 AM 
****This is an outgoing email****
Hi Sue,

  This is Yumin from UCS, your machine is ready to 
 deliever. Is it good time for me to come around 
2:30pm.

Thanks,
Yumin Chen
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Yumin Chen Jul 11, 2017 08:56 AM 
Re-imaging the problem machine -Starting
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Yumin Chen Jul 07, 2017 10:34 AM 
Replace with Loaner(W20130125) to see how it goes.
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Yumin Chen Jul 07, 2017 10:33 AM 
****This is an outgoing email****
Hi Yumin,
Thanks for checking back with me.
It seems to be not hanging up quite as much. 
Instead of 10 times a day it's down to probably 
5. The longest wait now has been just under a 
minute. So it is better. 

Thanks,
Sue  :)
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Yumin Chen Jul 05, 2017 02:06 PM 
****This is an outgoing email****
Hi Sue,

We were just following up with you regarding a 
service request that we have for you.  (#64051)

Description: *6/29* Computer freezes up 

We were wondering if this has been resolved for 
you or if we can still be of assistance with this.  
If so, just let us know, we'll be happy to help.

Thanks,
Yumin Chen
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Yumin Chen Jun 29, 2017 10:32 AM 
Clean and scan with ccleaner and Malwarebytes, 
looking for forward statues.
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Yumin Chen Jun 29, 2017 10:27 AM 
Based on the owner said, the computer start 
freezing since she got it.
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Yumin Chen Jun 29, 2017 10:24 AM 
Unknown freezing reason. Windows has no respond 
for a minute or 10 minute with busy mouse pointer 
show.
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Yumin Chen Jun 29, 2017 09:39 AM 
Task reassigned to Yumin Chen.
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Brighton Bohnenkamp Jun 29, 2017 09:09 AM 
****This is an email****
Hoping you can help me and my sick computer  🤒

Daily it freezes up and sometimes takes several 
minutes to kick back in. The longest time 
yesterday was close to 10 minutes. I kept track 
yesterday and it did it's high jinks 10 times. 
I even shut it all down and restarted at one 
point, no luck. 

thanks!
Sue

WOU ID    20141206[Edit Inv]
Cashier dept Adm Bldg.
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