Service Request Ticket

Service Request Information

CONTACT	Name	Jennings, Ryan	Date	Jun 29, 2017 09:15 AM
	Department	University Computing Solutions	Phone	14018
	Location		Email	jenningsr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20161175 (opens in a new window)	Bldg/Room	ACK 166
	Service Tag	68QP4H2	Description	Dell Latitude 5480, i7-7600U, 2.8GHz dual core
	Serial No.	68QP4H2	Location	Conference Room (Was Laura Welches)
	CPU	Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511;
	Wired NIC	D4:81:D7:E3:B9:ED
	Wireless NIC	F8:59:71:18:15:37

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Jun 30, 2017 09:19 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Jun 30, 2017 09:19 AM	delivered to jennings. he and his tech will set it up	Add Attachment
Peter Puettmann	Jun 29, 2017 02:53 PM	Task reassigned to Peter Puettmann.	Add Attachment
Tricia Flaherty	Jun 29, 2017 12:38 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Jun 29, 2017 12:38 PM	I have moved this equipment to the Inventory counter in ITC008 across from Tech Shelving. Please image and prep for New Hire end user Laura Welch who doesn't start until July 18,2017. When ready please contact Ryan Jennings to discuss final setup and deliver. There may be someone else using VAL134 until Laura arrives.	Add Attachment
Courtney Croy	Jun 29, 2017 09:15 AM	NEW EQUIP SETUP: A Dell Latitude laptop W# 20161175 , 2 monitors W# 20161176 W# 20161177 and dock W# 20161210 there is also a keyboard and mouse with this order. This is located in ITC 008 on the counter next to my desk.	Add Attachment