Service Request Ticket

Service Request Information

CONTACT	Name	Neish, Brandon	Date	Jul 05, 2017 07:54 AM
	Department	VP Finance & Administration	Phone	89302
	Location		Email	neishb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130382 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	2BY0SY1	Description	Dell Latitude E6430, IntelCore i7, 2.7GHz, 6M Cach
	Serial No.	2BY0SY1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-3740QM(2.7GHz, 6M cache)
	OS	Windows 10 Enterprise 64bit	Software	Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0092010, downgraded to Pro Plus 2010, Techsmith & Camtasia Studio WINv8.1/SnagIt WINv11.2 bundle from VISA2013003735
	Wired NIC	F0:1F:AF:43:77:B1
	Wireless NIC	3C:77:E6:1F:36:54
	Bluetooth NIC	B0:05:94:F7:23:31

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Jul 05, 2017 12:30 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Jul 05, 2017 12:30 PM	Update for Offices2016 is done and PC is working fine.	Add Attachment
Shina Oladiti	Jul 05, 2017 12:30 PM	I upgrade to Office2016 and run the update again.	Add Attachment
Shina Oladiti	Jul 05, 2017 10:03 AM	The update was failing because of the Microsoft 2013.	Add Attachment
Shina Oladiti	Jul 05, 2017 08:16 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Amy Anderson	Jul 05, 2017 07:56 AM	**This is an email** Hi Amy, I'll be in my office all day today and throughout the week. Friday I will only be here until noon.	Add Attachment
Amy Anderson	Jul 05, 2017 07:54 AM	emailed back asking for availability **This is an email** Hello, The laptop in our office (WOU ID 20130382) has been unable to install 8 windows updates for apparently some time now. Could someone possibly take a look at it when time permits? Thanks!	Add Attachment