Service Request Ticket

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Service Request Information

CONTACT	Name	Campbell, Curtis	Date	Jul 05, 2017 08:24 AM
	Department	Athletics	Phone	8-8094
	Location		Email	campbellc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150663 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	9RN7JB2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	9RN7JB2	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2015004715;
	Wired NIC	18:66:DA:13:CE:B8

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Jul 13, 2017 08:35 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Jul 13, 2017 08:07 AM	Loaner returned. Setup completed	Add Attachment
Shina Oladiti	Jul 11, 2017 02:44 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Shina Oladiti	Jul 11, 2017 02:44 PM	Sent an email for availability.	Add Attachment
Shina Oladiti	Jul 11, 2017 02:41 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Jul 11, 2017 02:41 PM	************************* Update in Ad *************************	Add Attachment
Shina Oladiti	Jul 11, 2017 02:40 PM	Prepped and ready for delivery. It is back on the inventory counter.	Add Attachment
Shina Oladiti	Jul 11, 2017 12:58 PM	Updates are done, running windows update for the second time.	Add Attachment
Shina Oladiti	Jul 11, 2017 12:06 PM	Imaging completed!	Add Attachment
Shina Oladiti	Jul 11, 2017 10:25 AM	Imagining in progress....	Add Attachment
Courtney Croy	Jul 11, 2017 09:19 AM	Contact changed from Randi Lydum to Curtis Campbell.	Add Attachment
Courtney Croy	Jul 11, 2017 09:19 AM	Contact changed from Randi Lydum to Curtis Campbell.	Add Attachment
Courtney Croy	Jul 11, 2017 09:19 AM	NEW EQUIP SETUP: A PC Desktop CPU W# 20150663 and Monitor W# 20141056 are to be set up and delivered for Curtis Campbell in NPE 115B. These are located in ITC 008 on the counter across from the storage wall. These will be replacing CPU W#20090568 and monitor W#20090590. Curtis is the main contact with Randi Lydum as secondary ext. 88121.	Add Attachment
Tricia Flaherty	Jul 11, 2017 08:22 AM	New Athletic Director is Curtis Campbell and will get a new station under IFC. I will be contacting him to see what type of standard replacement computer he would like to receive for his Office workstation.	Add Attachment
Shina Oladiti	Jul 05, 2017 11:30 AM	Waiting on Tricia if there would be any need for new equipment. The Machine is in INBOX on the shelf.	Add Attachment
Shina Oladiti	Jul 05, 2017 10:46 AM	The machine WOU#20090568. The power module is bad.	Add Attachment
Shina Oladiti	Jul 05, 2017 10:01 AM	Pc not powering up. Assigned a loaner W20110164. It looks like the PC is having power issue.	Add Attachment
Amy Anderson	Jul 05, 2017 08:24 AM	Randi called saying that the new athletic directors computer will not turn on. He is located in NPE 115	Add Attachment