Service Request Ticket - # 64107

Service Request Information

CONTACT Name Carter, Scott   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 06, 2017 10:52 AM
Department Library & Media Services Phone 88848
Location Email carters@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20161109[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 27-inch 3.5GHz Retina 5K #MNEA2LL/A
Serial No. C02TM626J1GH Location PDR

CPU Intel Core i5(3.5GHz Quad-core)


OS MAC OS X 10.12 (macOS Sierra) Software Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2016005511; Roxio Toast Titanium v17 UCS2018009107

Wired NIC A8:60:B6:38:30:10


Wireless NIC 98:9E:63:30:01:F2


Bluetooth NIC 98:9E:63:30:01:F3


TECHS Submitted by Courtney Croy Contact ccroy13@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public

Entered by Date Memo
Bradley Karkanen Oct 11, 2017 03:05 PM
Status changed from (1) Pending to (5) Completed
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Bradley Karkanen Oct 11, 2017 09:41 AM
Task reassigned to Bradley Karkanen.
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Bradley Karkanen Oct 11, 2017 09:17 AM
****This is an email****
Sorry I hadn't gotten back to you on this yet, Bradley. In and 
out a bunch last week.

For the Mac replacing #20110398[Edit Inv], you can come over any 
time, since that's in the open lab. I'll just put a sign on it that 
it's "in use" so nobody sits down at it. I'll do that now.

For the Mac replacing #20110407[Edit Inv], that's in HL 222, a 
bookable room. So we need to schedule a time for you to 
come over and do it to ensure that no patron reserves it. 
What time would be good? I can't book same day, but I can 
book for tomorrow or later in the week.

We appreciate the upgrade! Just remember that all the 
systems should have Adobe Creative Cloud and Toast 
Titanium, as per Trician's email:


"Hello Scott, 

I have chatted with Bill about Roxio and  a final Student Tech 
budget item to resolve as well.  I had on my list of projects to 
do if there was dollars left at end of year to replace the two 
iMacs in TRC with W#2011**** tags and was not sure until 
today if we would have the funds left to do it.  It looks like 
we will be able to replace W#20110398[Edit Inv] and W#20110405[Edit Inv] 
(27 inch iMacs in TRC from Student Tech) with two new 27 
inch iMacs that match your iMac from AIC(W#201600834) 
specifications.  In addition we will upgrade Toast Titanium 11 
to version 15 and make sure the 4 Student Tech stations and 
your 1 from AIC is covered with the same version.  Five 
licenses total for Digital Media Center iMacs.   Maybe next 
fiscal year we can discuss expanding access to Camtasia 
software to these stations.    Let me know if you have any 
questions.  

Tricia"

The one going into HL 222 should also have FinalCut Pro 10 
(that's the one replacing #20110407).


Thanks,
Scott

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Shina Oladiti Oct 10, 2017 12:58 PM
Left VM. to follow up
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Bradley Karkanen Oct 09, 2017 11:33 AM
Task reassigned to UCS Tech.
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Bradley Karkanen Oct 09, 2017 11:33 AM
20161110[Edit Inv] needs Compressor v4.3.1, Motion v5.3.1, & 
MainStage installed. This can't be done until they are 
removed from the old machine. 
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Bradley Karkanen Oct 09, 2017 11:31 AM
Both Machines are done.
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Bradley Karkanen Oct 09, 2017 10:29 AM
****This is an outgoing email****
Hi Scott,

I need some additional information regarding service request 
#64107

Description: NEW EQUIP SETUP:  Deliver 2Apple iMac 27-
inch desktops to HL 221 replacing W#20110398[Edit Inv] & 
W#20110407[Edit Inv] (order9905)

When is a good time for us to come and setup up your two 
new iMacs?
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Public
Bradley Karkanen Oct 04, 2017 03:44 PM
****This is an outgoing email****
Hi Scott,

I need some additional information regarding service request 
#64107

Description: NEW EQUIP SETUP:  Deliver 2Apple iMac 27-
inch desktops to HL 221 replacing W#20110398[Edit Inv] & 
W#20110407[Edit Inv] (order9905)

When is a good time for us to come and setup up your two 
new iMacs?
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Public
Bradley Karkanen Oct 04, 2017 03:43 PM
Task reassigned to Bradley Karkanen.
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Yumin Chen Sep 28, 2017 02:49 PM
Imaging and config on small Tech counter.
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Tricia Flaherty Sep 22, 2017 04:31 PM
There are three additional stations in Digital Media Center 
that can be updated to new Roxio Titanium 15 .  When 
you go to setup up these desktops can you  also install 
on  W#20160834[Edit Inv], W#20130152[Edit Inv] and W#20130153[Edit Inv] in HL 
Digital Media Center.
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Tricia Flaherty Sep 22, 2017 04:23 PM
W#20161109[Edit Inv] will get Apple Final Cut Pro X from P0092528 
via UCSappstore@wou.edu

W#20161110[Edit Inv] gets the  Apple Pro Apps Bundle for 
Education(Includes:Final Cut Pro v10.3.2, Logic Pro X v10.3.1, 
Compressor v4.3.1, Motion v5.3.1, & MainStage 
v3.3)P0103822 Via JAMF TRANSFERRED from W#20110407[Edit Inv]
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Tricia Flaherty Sep 22, 2017 04:11 PM
Task reassigned to New Equip. Setup.
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Tricia Flaherty Sep 22, 2017 04:11 PM
There may be other software to transfer or install so if you 
have any questions talk with Tricia
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Tricia Flaherty Sep 20, 2017 05:03 PM
NEW Roxio TOAST Titanium 15 installer and serial key can 
be found here: T:\Roxio\Toast\Toast_Titanium_15
This station will also get full Adobe CC for MAC from 
Student Lab licensing. 
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Tricia Flaherty Sep 20, 2017 01:42 PM
W#20161109[Edit Inv] replaces W#20110398[Edit Inv] and 
W#20161110[Edit Inv] replaces W#20110407[Edit Inv]
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Courtney Croy Jul 06, 2017 10:52 AM
NEW EQUIP SETUP: 2 iMac computers W#20161109[Edit Inv] and 
W#20161110[Edit Inv] are to be set up and delivered for the HL Digital 
Media Center in HL 221. These are located  in ITC in the 
hallway on the bottom shelf of the far left storage shelves. 
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