Service Request Ticket

Service Request Information

CONTACT	Name	Smith, Marsha	Date	Jul 07, 2017 09:01 AM
	Department	Facilities Services	Phone	88079
	Location		Email	smithma@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20090890 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser 3600DN Monochrome Laser Printer
	Serial No.	MHB870710	Location	PDR
	Model	3600/DN	Hostname	pig-pen.wou.edu
	Notes	40ppm, PS3, 128MB Memory Network Print, Duplex 110V, PRINT MAINT: Xerox 3600 Fuser, 110V V2015005079 FEB2016 SR59273; Xerox 3600 Transfer Roller, Xerox 3600 Pick Roller Tray, Xerox 3653MFP Separation Pad V2015005091 FEB2016 SR59273 IP:140.211.117.23	Ink/Toner Refill
	Wired NIC	00:00:AA:BD:BC:A1

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Jul 24, 2017 12:05 PM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Shandelle Plasker	Jul 24, 2017 12:05 PM	Maintenance kit did not fix this issue. Two gears are out of place in the machine and can not be adjusted back. Printer will need to be replaced.	Add Attachment
Shandelle Plasker	Jul 19, 2017 10:29 AM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Shandelle Plasker	Jul 10, 2017 10:10 AM	Needs a new maintenance kit. I have put an order request in for this.	Add Attachment
Chi Liu	Jul 07, 2017 04:00 PM	Task reassigned to Shandelle Pepper.	Add Attachment
Chi Liu	Jul 07, 2017 03:29 PM	The printer is in the office. On Megan's desk.	Add Attachment
Chi Liu	Jul 07, 2017 10:49 AM	feed roller appear to be broken.	Add Attachment
Chi Liu	Jul 07, 2017 09:29 AM	Task reassigned to Chi Liu.	Add Attachment
Amy Anderson	Jul 07, 2017 09:01 AM	Marsha called saying her printer "Pig Pin" is jamming it is located in Physical Plant room 105. WOU# 20090890. It is a Xerox 3600.	Add Attachment