Service Request Ticket

Service Request Information

CONTACT	Name	Poage, Kimberly	Date	Jul 10, 2017 04:31 PM
	Department	Deaf Studies and Professional Studies	Phone	88758
	Location		Email	poagek@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130408 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6430, IntelCore i7, 2.7GHz, 6M Cach
	Serial No.	GMBQTY1	Location	PDR
	CPU	Intel Core i7-3740QM(2.7GHz, 6M cache)
	OS	Windows 7 Pro, 64 bit	Software	Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0092198, downgraded to Pro Plus 2010,TRANSFER to NEW laptop W#20190230 SEPT2019: DragonNatSpeaking VoiceRecorderEdition v.11 and SonySoundOrganizer v1.1.1 bundled with 20110572 from VISA2011002824(under drivers on T:\1. Drivers\Digital_Voice_Recorder\SONY ICD_PX312D)
	Wired NIC	F0:1F:AF:4D:C2:FC
	Wireless NIC	80:56:F2:95:5F:FF
	Bluetooth NIC	A4:DB:30:22:09:BC

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Aug 09, 2017 09:40 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Aug 09, 2017 09:40 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Shina Oladiti	Aug 09, 2017 08:12 AM	**This is an outgoing email** Hi Kim, We were just following up with you regarding a service request that we have for you. (#64148) Description: 7/11 @2:30 equipment problems We are checking to schedule a day/time to come and work with you. Thanks, Adeshina Oladiti	Add Attachment Public
Megan Thibeault	Aug 08, 2017 01:18 PM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Megan Thibeault	Aug 08, 2017 01:18 PM	contact	Add Attachment
Shina Oladiti	Jul 12, 2017 08:08 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Yumin Chen	Jul 12, 2017 08:05 AM	Task reassigned to UCS Tech.	Add Attachment
Brighton Bohnenkamp	Jul 11, 2017 09:21 AM	Won't be on campus for appointment today, she will email to reschedule with a better time	Add Attachment
Yumin Chen	Jul 10, 2017 04:46 PM	Task reassigned to Yumin Chen.	Add Attachment
Kyle Arthenayake	Jul 10, 2017 04:31 PM	Keyboard is not synching with computer, has tried restarting everything, but has had no luck. Issues at home as well with laptop not connecting to a second monitor. asked about getting a second docking station	Add Attachment