Service Request Ticket - # 64149

Service Request Ticket - # 64149

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Service Request Information

CONTACT	Name	East, Aaron	Date	Jul 11, 2017 10:30 AM
	Department	The Research Institute	Phone	8-8792
	Location		Email	easta@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20160681 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag		Description	Apple MacBook Pro 15-inch with Retina Display#Z0RF
	Serial No.	C02T12T4G8WL	Location	2 wks 11/30/23 - Todd Sholty
	CPU	Intel Core i7(2.2Ghz quad, 6MB L3 cache)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	MSDesktopEdOffice201MAC XXXX2016005511; AdobeCaptivate v.9 P0103087; VidConverterUltimate v5.5.0, Apple FinalCutPro v10.3.1,& Inspiration v9.2.2(via VPPManaged Dist.)VISA2016006035;CamtasiaMAC v9 Ed VISA2016006039;Flip4MACStudio v3.3.8 VISA2016006040; Adobe CC201 subscription NamedUser(Rich Hanson) JAN2017
	Wireless NIC	4C:32:75:9D:08:1F
	Bluetooth NIC	4C:32:75:9D:08:20

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Jul 31, 2017 03:28 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Jul 31, 2017 03:28 PM	Fixed	Add Attachment
Shina Oladiti	Jul 31, 2017 12:05 PM	**This is an outgoing email** Hi Aaron, We were just following up with you regarding a service request that we have for you. (#64149) Description: 7/19 10am Quitting word/power point We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Adeshina Oladiti	Add Attachment Public
Shina Oladiti	Jul 25, 2017 08:11 AM	I called her to check if she would like to come in but she could not show up for the appointment and i called to follow up, i could not get holds of her.	Add Attachment
Kyle Arthenayake	Jul 14, 2017 02:20 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Kyle Arthenayake	Jul 14, 2017 02:20 PM	Problem still happening would like a phone call monday 7/17 1 pm to walk her through steps to fix it Phone number is 503 577 3124.	Add Attachment
Erika Enriquez	Jul 14, 2017 09:52 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Erika Enriquez	Jul 14, 2017 09:52 AM	came and picked it up.	Add Attachment
Shina Oladiti	Jul 11, 2017 02:24 PM	The laptop in in OUTBOX.	Add Attachment
Shina Oladiti	Jul 11, 2017 12:12 PM	Run OS update and also update the Microsoft Office. Presently working on it to see it the office is gonna shutdown. For the Adobe Acrobat, she could login to the creative cloud to access it.	Add Attachment
Shina Oladiti	Jul 11, 2017 10:47 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Brighton Bohnenkamp	Jul 11, 2017 10:30 AM	**This is an email** Hello all, Please see computer issues with Dominique Kuzmaak MacBook Pro below. This is a traffic safety education laptop and I have it in my office at Todd Hall Rm 103. The number for the laptop is 20160681. Additionally, could you please verify that the creative cloud suite which includes Adobe Acrobat Pro is on it. Dominique will be in the area on Friday as her work station is in Portland, thus if there is any way to resolve the problems by then, she could swing by UCS and pick it up and review any user needs too? I have cc'd Dominique in case you have any questions for her. Many thanks! Aaron East Grant Finance & Compliance Traffic Safety Education (503) 838-8143 \| triwou.org	Add Attachment
Brighton Bohnenkamp	Jul 11, 2017 10:30 AM	**This is an email** ---------- Forwarded message ---------- From: Dominique Kuzmaak Date: Mon, Jul 10, 2017 at 5:02 PM Subject: Computer To: Aaron East Thanks for grabbing my computer. It keeps quitting word and power point randomly and whatever I haven't saved gets lost. It also will exit out during classroom presentations, sad. Can we put Adobe acrobat pro on it too? Judy and I will be meeting at ODOT Friday to work, so I could swing by WOU to pick it up if that works?	Add Attachment