Service Request Ticket - # 64152

Service Request Information

CONTACT Name Smith, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 11, 2017 11:59 AM
Department Phone 88043
Location Email smithmj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Tablet Edit WOU # 20160787[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag Description Microsoft Surface Pro 4 - 256GB/Intel Core i5/256GB/8GB Ram
Serial No. 002815570553 Location Tech - Moshe Martinez

CPU Intel Core i5-6300U (Dual Core, 2.4GHz, 3MB cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop MAR2017; Microsoft Project Standard 2016 P0106243 JAN2018 SR#66301; Bluebeam Revu Standard 2018 perpetual VIA2018008960 SR#71709 MAY2019,

Wireless NIC BC:83:85:22:AC:03


Bluetooth NIC BC:83:85:22:AC:04

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Jul 12, 2017 02:49 PM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Jul 12, 2017 02:49 PM 
Resolved this issue.
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Peter Puettmann Jul 11, 2017 12:07 PM 
Task reassigned to Shandelle Pepper.
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Brighton Bohnenkamp Jul 11, 2017 11:59 AM 
Michael is still having troubles opening apps 
after it was fixed yesterday. A message pops up 
that says "can't use apps using built in 
administration" He said Shandelle fixed it for 
him  yesterday.
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