Service Request Ticket - # 64167

Service Request Information

CONTACT Name Jones, Beth   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 13, 2017 08:11 AM
Department College of Education Phone 88235
Location Email jonesb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20160183[Edit Inv] (opens in a new window) Bldg/Room RWEC 120
Service Tag Description Xerox Phaser 4622/DT Black & White Laser Printer
Serial No. D6X467631 Location Beth Jones

Model 4622/DT Hostname rwec-120.wou.edu
Notes 1200dpi x 1200dpi (B&W), 1200sheet(s) Capacity / Legal (8.5 in x 14 in), USB Type B, RJ-45 / 256MB Installed RAM / 768MB Maximum RAM / 1 Year Warranty 2 550 sheet paper trays IP:140.211.184.27 Ink/Toner Refill Xerox Black High Capacity 106R01535; Xerox Black Standard Capacity 106R01533

Wired NIC 00:00:AA:D9:C0:2D

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Jul 13, 2017 10:14 AM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Jul 13, 2017 10:14 AM 
Jammed inside of the Fuser. Got all the paper out
and rebooted. Test printed multiple times and it
looks all good now.
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Erika Enriquez Jul 13, 2017 08:18 AM 
Task reassigned to Shandelle Pepper.
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Brighton Bohnenkamp Jul 13, 2017 08:11 AM 
The printer is jammed and they can't pull it out 
without taking the printer apart. She also 
mentioned they're not able to print from banner
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