Service Request Ticket - # 64169

Service Request Information

CONTACT Name Richardson, Dana   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 13, 2017 08:51 AM
Department President’s Office Phone 89295
Location Email richardsond@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
peripheral Edit WOU # 20160381[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell E-Port PlusII Replicator & 130W power adapter
Serial No. 3108856460067414E4 Location PDR
TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact eenriquez13@wou.edu 88925

Tracking

Entered by Date Memo
Erika Enriquez
Email

Public
Entered by Date Memo
Erika Enriquez Jul 13, 2017 10:28 AM 
Status changed from (1) Pending to (5) Completed
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Erika Enriquez Jul 13, 2017 10:28 AM 
working
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Erika Enriquez Jul 13, 2017 09:45 AM 
****This is an outgoing email****
Hi Dana,

I need some additional information regarding 
service request #64169

Description: *7/13 before 9:30am* Mouse doesn't 
move between screens

I'm so sorry we were unable to get to the service 
request before 9:30am, all of the techs were a 
little busy this morning. If you would like to 
schedule a different time for us to look at the 
issue please e-mail me back. Or contact the front 
desk.
Thank you,
       Erika
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Public
Erika Enriquez Jul 13, 2017 09:37 AM 
Task reassigned to Erika Enriquez.
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Brighton Bohnenkamp Jul 13, 2017 08:51 AM 
Dana has two monitors and once she moves her mouse 
to one screen it doesn't move back to the other.
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