Service Request Ticket

Service Request Information

CONTACT	Name	Fewx, Andrea	Date	Jul 14, 2017 01:27 PM
	Department	The Research Institute	Phone	88615
	Location		Email	fewxa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140289 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6440 Intel i7-4610M (3.0GHz, 4M)
	Serial No.	50yxl12	Location	PDR
	CPU	Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from P0095344; Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop FEB2017

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	ychen13@wou.edu	889285

Entered by	Date	Memo
Yumin Chen			Email Public
Entered by	Date	Memo
Yumin Chen	Jul 18, 2017 12:50 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Yumin Chen	Jul 18, 2017 12:50 PM	Driver installed by the owner.	Add Attachment
Brighton Bohnenkamp	Jul 18, 2017 09:07 AM	Andrea emailed and said she is ready for someone to come out	Add Attachment
Shina Oladiti	Jul 18, 2017 08:18 AM	It could be download off the internet https://www.microsoft.com/en-us/download/details.aspx?id=50420	Add Attachment
Shina Oladiti	Jul 18, 2017 08:15 AM	Task reassigned to Yumin Chen.	Add Attachment
Kyle Arthenayake	Jul 14, 2017 01:28 PM	Here is a list of all but one. 20130630, 20130035, 20160438, 20140282, 20120847,20130700, 20140327, 20160452, 20140289	Add Attachment
Kyle Arthenayake	Jul 14, 2017 01:27 PM	They are only for TRI staff, but there are 14 of them, so it will take time to get all the wou numbers. I will send them when I have them	Add Attachment
Kyle Arthenayake	Jul 14, 2017 01:27 PM	I need to install ODBC driver 13 for SQL server setup on various computer so we can link access databases to Azure sql server. It is asking for adm password. or do I need to go to SQL server express?	Add Attachment