Service Request Ticket - # 64190

Service Request Information

CONTACT Name Tierney, Laura   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 17, 2017 01:13 PM
Department Facilities Services Phone 88087
Location Email tierneyl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130714[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 35G3M02 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 35G3M02 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 10 Enterprise 64bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918; Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop MAR2017

Wired NIC 34:17:EB:9A:C7:56

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Jul 17, 2017 03:44 PM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Jul 17, 2017 03:39 PM 
Task reassigned to Giovanni Salazar.
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Peter Puettmann Jul 17, 2017 02:47 PM 
Task reassigned to Peter Puettmann.
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Brighton Bohnenkamp Jul 17, 2017 01:13 PM 
Having trouble with doodle, she is being told to 
open and install outlook when she already has it. 
It has her going through random steps that are not 
needed.
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