Service Request Ticket - # 64208

Service Request Information

CONTACT Name Poage, Kimberly   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 18, 2017 01:26 PM
Department Deaf Studies and Professional Studies Phone 88758
Location Email poagek@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20130408[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6430, IntelCore i7, 2.7GHz, 6M Cach
Serial No. GMBQTY1 Location PDR

CPU Intel Core i7-3740QM(2.7GHz, 6M cache)


OS Windows 7 Pro, 64 bit Software Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0092198, downgraded to Pro Plus 2010,TRANSFER to NEW laptop W#20190230 SEPT2019: DragonNatSpeaking VoiceRecorderEdition v.11 and SonySoundOrganizer v1.1.1 bundled with 20110572 from VISA2011002824(under drivers on T:\1. Drivers\Digital_Voice_Recorder\SONY ICD_PX312D)

Wired NIC F0:1F:AF:4D:C2:FC


Wireless NIC 80:56:F2:95:5F:FF


Bluetooth NIC A4:DB:30:22:09:BC

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Jul 18, 2017 02:03 PM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Jul 18, 2017 02:03 PM 
Task reassigned to Peter Puettmann.
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Peter Puettmann Jul 18, 2017 02:03 PM 
keyboard was unplugged. gave her troubleshooting
instructions for her at home computer
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Kyle Arthenayake Jul 18, 2017 01:26 PM 
keyboard separate from the laptop is not working, 
as well as when she goes home the laptop does not 
connect to the separate screen at home, believes 
there may be damage to the ports
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