Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	DeNoyer, Sue	Date	Jul 18, 2017 04:51 PM
	Department	College of Liberal Arts and Sciences	Phone	88690
	Location		Email	denoyes@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140856 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	9SGNR52	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:DB:DA:15

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	eenriquez13@wou.edu	88925

Tracking

Entered by	Date	Memo
Erika Enriquez			Email Public
Entered by	Date	Memo
Erika Enriquez	Oct 05, 2017 02:38 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Erika Enriquez	Oct 05, 2017 02:38 PM	**This is an outgoing email** Hi Sue, I was able to set up the computer, but unfortunately it doesn't look like the ports that were supposed to be put in the summer were done. At this point everything is plugged in, but the desktop is not able to be used until telecom installs these ports. Thank you, Erika	Add Attachment Public
Erika Enriquez	Oct 05, 2017 01:47 PM	Task reassigned to Erika Enriquez.	Add Attachment
Erika Enriquez	Oct 04, 2017 10:32 AM	Task reassigned to UCS Tech.	Add Attachment
Erika Enriquez	Oct 04, 2017 10:31 AM	**This is an email** Dr. Weitzel's class starts at 2pm, so if you can be there on Thursday at about 1:55, she can open the room for the set up before she starts teaching . She said it can be done while she is teaching, but prefers to get it started before the 2:00 class start time. Will that work for this Thursday?	Add Attachment
Erika Enriquez	Oct 03, 2017 02:24 PM	**This is an outgoing email Hi Sue, We were just following up with you regarding a service request that we have for you. (#64213) Description: 10/3 2pm** Ready for Setup We were slightly confused on this service request. We went to UPCC-B today and unfortunately we are not able to interrupt class in order set this up. Please let me know of a time we would be able to go and have this set up for you. Thanks, Erika Enriquez	Add Attachment Public
Megan Thibeault	Oct 03, 2017 08:38 AM	Task reassigned to Erika Enriquez.	Add Attachment
Ranjit Kayastha	Oct 03, 2017 08:22 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Ranjit Kayastha	Oct 03, 2017 08:22 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Kyle Arthenayake	Sep 28, 2017 11:03 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Kyle Arthenayake	Sep 28, 2017 11:01 AM	Contact changed from Student Student to Sue DeNoyer.	Add Attachment
Kyle Arthenayake	Sep 28, 2017 11:00 AM	ready for set up	Add Attachment
Erika Enriquez	Aug 31, 2017 01:38 PM	contacted her again. Waiting for contact.	Add Attachment
Chi Liu	Aug 11, 2017 07:59 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Chi Liu	Jul 19, 2017 09:49 AM	and I have email her and tell her the situation.	Add Attachment
Chi Liu	Jul 19, 2017 09:49 AM	Task reassigned to UCS Tech.	Add Attachment
Chi Liu	Jul 19, 2017 09:48 AM	The computer: W20140856 and the Monitor W20140857 are on the desk in UPCC-B storage closet. But there are no Internet Jacks in the closet.	Add Attachment
Chi Liu	Jul 19, 2017 08:03 AM	Task reassigned to Chi Liu.	Add Attachment
Kyle Arthenayake	Jul 18, 2017 04:51 PM	A Sue DeNoyer is requesting an equipment move. Please move the computer from NS-010 (may also be in NS-006) to UPCC-B inside storage closet, there is a desk back there. Please check both rooms for the computer. Email she received was unclear on the room number it was located in. Computer: W20140856 Monitor: W20140857	Add Attachment