Service Request Ticket

Service Request Information

CONTACT	Name	Cooper, Cindy	Date	Jul 19, 2017 08:27 AM
	Department	Financial Aid	Phone	88793
	Location		Email	cooperc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20130331 (opens in a new window)	Bldg/Room	WEL
	Service Tag		Description	Xerox Phaser 3320/DNI Printer
	Serial No.	LA2577007	Location	Sergio Chavelas
	Model	3320/DNI	Hostname
	Notes	1200dpi x 1200dpi (B&W), 300sheet(s) Capacity / Legal (8.5 in x 14 in, USB Type B, RJ-45, Wireless / 128MB Installed RAM / 384MB Maximum RAM / 1 Year Warranty, up to 37 ppm and a first-page-out time as fast as 6.5 seconds, duplexing, 80,000 page duty cycle; MAINT: 3320 Fuser Maint Kit, New #3320-Z1 VISA2017006526 SR64216 AUG2017;	Ink/Toner Refill
	Wired NIC	9C:93:4E:21:13:01

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Aug 15, 2017 09:11 AM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Megan Thibeault	Aug 15, 2017 09:11 AM	returned Cindy's printer	Add Attachment
Megan Thibeault	Aug 11, 2017 11:44 AM	maint kit replaced	Add Attachment
Megan Thibeault	Aug 11, 2017 09:48 AM	Task reassigned to Megan Eichler.	Add Attachment
Shandelle Plasker	Jul 19, 2017 10:29 AM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Shandelle Plasker	Jul 19, 2017 10:29 AM	This machine needs a new maintenance kit. I have put in a purchase request for this. She has a loaner installed for now.	Add Attachment
Brighton Bohnenkamp	Jul 19, 2017 08:27 AM	Cindy's printer constantly give her a paper jam error message when there is no jam, then it'll suddenly decide to print.	Add Attachment