Service Request Ticket - # 64218

Service Request Information

CONTACT Name Kauffman, Brian   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 19, 2017 09:06 AM
Department Western Community Policing Institute Phone 14008
Location Email kauffmab@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090160[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag HFHYBK1 Description Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
Serial No. HFHYBK1 Location PDR 2023 Giveaway

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIndows Vista Business 32bit downgraded to WIN XP Pro SP3 upgrade to Windows 7 Pro from P0092061 10-2013, MS Office Pro Plus 2007 from P0071641; Adobe Captivate 10 (2017 release) P0105529 OCT2017 SR#65369;

Wired NIC 00:24:E8:32:2D:7B

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact ychen13@wou.edu 889285

Tracking

Entered by Date Memo
Yumin Chen
Email

Public
Entered by Date Memo
Yumin Chen Jul 19, 2017 10:08 AM 
Status changed from (1) Pending to (5) Completed
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Yumin Chen Jul 19, 2017 10:08 AM 
Upgraded office from 2010 to 2016 and activated.
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Yumin Chen Jul 19, 2017 09:16 AM 
Task reassigned to Yumin Chen.
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Brighton Bohnenkamp Jul 19, 2017 09:06 AM 
Brian needs help running his Microsoft office 
updates on his computer. Call before going to make 
sure hes in his office
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