Service Request Ticket - # 64287

Service Request Information

CONTACT Name Clark, Adry   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 21, 2017 02:59 PM
Department Service Learning & Career Development Phone 88648
Location Email clarka@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141197[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag BDXMV42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. BDXMV42 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298; NO ADOBE SEE SR64287 TRANSFERRED TO W#20141192 Jennifer Hansen;

Wired NIC 98:90:96:D9:B9:58

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public
Entered by Date Memo
Bradley Karkanen Aug 01, 2017 01:12 PM 
Status changed from (1) Pending to (5) Completed
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Bradley Karkanen Aug 01, 2017 08:17 AM 
Imaging and Adobe finished. Currently running 
updates
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Bradley Karkanen Jul 31, 2017 11:43 AM 
Adobe will need to be installed as soon as imaging 
is finished.
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Bradley Karkanen Jul 31, 2017 11:43 AM 
Laptop is on stand up desk being reimaged.
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John Rushing Jul 31, 2017 09:55 AM 
Task reassigned to Bradley Karkanen.
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Shina Oladiti Jul 27, 2017 08:16 AM 
Waiting on John so we could have it done via JAMF
for the Mac Laptop W#20150204[Edit Inv].
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Shina Oladiti Jul 27, 2017 08:13 AM 
Upgrade software is installed on W#20141192[Edit Inv] and
2015 are uninstalled. Also there are some
installed on W#20141197[Edit Inv], the list of software
installed are Adobe Extension Manager CC, Acrobat
Distiller DC, Adobe Indesign CC 2015, Adobe Media
Encoder CC 2015, Adobe Prelude CC 2015, Adobe
Premium CC 2015, Adobe Spreed Grade C 2015.
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Shina Oladiti Jul 25, 2017 04:30 PM 
Went in to pick up the laptop and schedule for tomorrow to 
install the software on the other desktop.
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Brighton Bohnenkamp Jul 25, 2017 10:19 AM 
Adry returned the call and said she is available 
anytime today and to just give her a call before 
someone comes
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Shina Oladiti Jul 25, 2017 09:08 AM 
Left VM.
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Shina Oladiti Jul 24, 2017 08:02 AM 
Task reassigned to Adeshina Oladiti.
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Tricia Flaherty Jul 21, 2017 03:08 PM 
When I looked through an old SR we might have the
wrong PC station W# on this... look st SR#60391
where it talks about transfering to "Jennifer's
Station"  maybe this is W#20141192[Edit Inv]?? Let me know
if the software is NOT on W#20141197[Edit Inv] and what PC
Station it is actually on so I can update UCS records
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Tricia Flaherty Jul 21, 2017 02:59 PM 
Adry Calrk will be the point of contact.
They are requesting to have their two
installations of Adobe CC upgraded from 2015.5 to
2017.  These are serialized Desktop installs for
PC Desktop W#20141197[Edit Inv] and Mac Laptop W#20150204[Edit Inv] 
The MAC serialized package includes Acrobat Pro
and is done via JAMF self service (see John
Rushing for details on this if needed).
The WIN Serialized package requires that you run
Acrobat as separate install, both installers are
at the following location(Under Build folder for
each) and may need to be moved to the local
machine to run(ask Megan if you have questions):
T:\Adobe CCE\CCEPackages\CC2017\AdobeCC2017_FULL_WIN
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