Service Request Ticket - # 64294

Service Request Information

CONTACT Name Lin, Chien-Chun   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 24, 2017 10:55 AM
Department Deaf Studies and Professional Studies Phone 89305
Location Email linc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20161084[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch Space Gray #MPXT2LL/A
Serial No. C02TTJV0HV29 Location PDR 2023 Giveaway

CPU Intel Core i5(2.3GHz dual-core, 64MB eDRAM)


OS MAC OS X 10.12 (macOS Sierra) Software MSDesktopEdOffice201*MAC XXXX2016005511;

Wireless NIC DC:A9:04:84:9B:75


Bluetooth NIC DC:A9:04:8D:1C:AD

TECHS Submitted by Courtney Croy Contact ccroy13@wou.edu 88925
Primary Technician Contact ychen13@wou.edu 889285

Tracking

Entered by Date Memo
Yumin Chen
Email

Public
Entered by Date Memo
Yumin Chen Aug 11, 2017 04:56 PM 
Status changed from (1) Pending to (5) Completed
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Yumin Chen Aug 11, 2017 04:56 PM 
Delivered and installed.
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Yumin Chen Aug 11, 2017 08:07 AM 
Task reassigned to Yumin Chen.
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Yumin Chen Aug 11, 2017 08:06 AM 
Scheduled at 4PM Friday
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Shina Oladiti Aug 02, 2017 03:02 PM 
Task reassigned to UCS Tech.
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Yumin Chen Aug 02, 2017 12:23 PM 
Emiled for availability
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Bradley Karkanen Aug 01, 2017 04:21 PM 
Back on new equipment shelf
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Tricia Flaherty Aug 01, 2017 02:26 PM 
her secondary desktop PC station is on SR64357 as
of this afternoon with CPU W#20170141[Edit Inv] and monitor
W#20170142[Edit Inv]
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Bradley Karkanen Aug 01, 2017 01:29 PM 
On standup desk being added to JAMF and having 
software and updates installed.
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Tricia Flaherty Jul 31, 2017 04:48 PM 
Task reassigned to New Equip. Setup.
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Tricia Flaherty Jul 31, 2017 04:48 PM 
Please contact her via email, if you need a
secondary contact that would be Kathy Heide.  She
is also due to get a secondary station( PC
desktop) which is due to arrive from Dell on
August 1st I will put it in a separate SR but live
you the SR number and info once it is ready to go.
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Courtney Croy Jul 24, 2017 10:55 AM 
NEW EQUIP SETUP:  An Apple MacBook Pro laptop 
W#20161084[Edit Inv] is to be set up and delivered for New Hire 
Chien-Chun Lin in RWEC 141. Start date is the first week of 
August. This will be replacing W#20120657[Edit Inv] however this 
machine has already been picked up.  The new equipment is  
located in ITC 008 on the counter across from the storage 
wall.
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