Service Request Ticket

Service Request Information

CONTACT	Name	Forbes, Kady	Date	Jul 24, 2017 11:45 AM
	Department	Athletics	Phone
	Location		Email	forbesk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20090833 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Studio 17, 1.6GHz, 4GB DDR3, 1333MHz
	Serial No.	CZ6YZL1	Location	PDR
	CPU	Intel Core i7-720QM(1.6, 2.8GHz turbo, 6MB cache)
	OS	Windows 7 Pro	Software	WIN 7 Pro, bundled with Dell Webcam 1.4 app, Roxio Easy CD&DVD 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074165
	Wired NIC	00:26:B9:B5:FD:C3
	Wireless NIC	70:1A:04:DE:D8:40

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Aug 04, 2017 02:13 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Aug 04, 2017 02:13 PM	Done!	Add Attachment
Shina Oladiti	Jul 27, 2017 04:05 PM	**This is an outgoing email** Hi Kady, We were just following up with you regarding a service request that we have for you. (#64295) Description: 7/27 Log in rights We are checking on you to know when you would like to come in and try to log into the laptop. I was able to login and i also gives you admin right. Thanks, Adeshina Oladiti	Add Attachment Public
Shina Oladiti	Jul 24, 2017 02:04 PM	I can login fine on the system but would like to have him/her logged in to check the error message.	Add Attachment
Shina Oladiti	Jul 24, 2017 01:00 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Brighton Bohnenkamp	Jul 24, 2017 11:45 AM	Kady Forbes needs log in rights on this machine. It's in the inbox	Add Attachment