Service Request Ticket - # 64298

Service Request Information

CONTACT Name Smith, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 24, 2017 01:32 PM
Department Phone 88043
Location Email smithmj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Tablet Edit WOU # 20160787[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag Description Microsoft Surface Pro 4 - 256GB/Intel Core i5/256GB/8GB Ram
Serial No. 002815570553 Location Tech - Moshe Martinez

CPU Intel Core i5-6300U (Dual Core, 2.4GHz, 3MB cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop MAR2017; Microsoft Project Standard 2016 P0106243 JAN2018 SR#66301; Bluebeam Revu Standard 2018 perpetual VIA2018008960 SR#71709 MAY2019,

Wireless NIC BC:83:85:22:AC:03


Bluetooth NIC BC:83:85:22:AC:04

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Jul 24, 2017 02:13 PM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Jul 24, 2017 02:13 PM 
Did not mean to re-open this.
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Shandelle Plasker Jul 24, 2017 02:06 PM 
Task reassigned to Shandelle Pepper.
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Shandelle Plasker Jul 24, 2017 02:06 PM 
Status changed from (5) Completed to (1) Pending
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Peter Puettmann Jul 24, 2017 02:04 PM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Jul 24, 2017 02:04 PM 
Task reassigned to Peter Puettmann.
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Peter Puettmann Jul 24, 2017 02:03 PM 
For some reason his User Account Controls keep on
getting changed. I made him instructions on how to
change it back himself. You go into control panel,
user accounts, and the select "change user account
control settings" and set it to the default
setting which is the slot second from the top.
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Brighton Bohnenkamp Jul 24, 2017 01:32 PM 
Michael has been having troubles with his built in 
admin rights on his computer. Its been fixed a few 
times and isn't working again.
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