Service Request Ticket

Service Request Information

CONTACT	Name	Carrillo-Garcia, Adriana	Date	Jul 24, 2017 03:29 PM
	Department	Admissions Office	Phone	89366
	Location		Email	carrilloa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100238 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 780 Ultra SFF,Intel Core 2 Duo E8400
	Serial No.	8957KN1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 from P0077114 installed as Office Pro Plus 2007
	Wired NIC	B8:AC:6F:AC:50:0A

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Jul 27, 2017 03:36 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Jul 27, 2017 03:36 PM	imaged all computers and returned them	Add Attachment
Peter Puettmann	Jul 24, 2017 04:59 PM	picked up 8 computers that i will image and get back to her. at lest one has to be ready and delivered tomorrow (7/25)	Add Attachment
Megan Thibeault	Jul 24, 2017 04:37 PM	Task reassigned to Peter Puettmann.	Add Attachment
Brighton Bohnenkamp	Jul 24, 2017 03:30 PM	error message says "security database on the server does not have a computer account for this workstation trust relationship."	Add Attachment
Brighton Bohnenkamp	Jul 24, 2017 03:29 PM	**This is an email** Hello, Our office, Student Enrichment Program, has some computer towers and when we log on this message pops up (see picture). The number on the towers are 20100238, 20100502 Thank you, Adriana	Add Attachment