Service Request Ticket - # 64301

Service Request Information

CONTACT Name Newland, Sandy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 24, 2017 03:32 PM
Department Advancement & Foundation Phone 88147
Location Email newlands@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110160[Edit Inv] (opens in a new window) Bldg/Room AD 302
Service Tag Description Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
Serial No. 34NHZQ1 Location Intern/Student Worker Station

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007; Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop SEPT2016

Wired NIC 78:2B:CB:B3:95:4D

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Aug 11, 2017 01:34 PM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Aug 11, 2017 01:34 PM 
done imaging and returned pc
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Peter Puettmann Aug 11, 2017 09:13 AM 
imaging pc now
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Peter Puettmann Aug 07, 2017 03:03 PM 
schedule for friday to pick up her computer and image
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Peter Puettmann Jul 25, 2017 02:46 PM 
ran some scans, updates, and cleaned all the dust
out of her computer. she will need an image after
next week (week of 7/31)
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Peter Puettmann Jul 24, 2017 05:00 PM 
Task reassigned to Peter Puettmann.
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Peter Puettmann Jul 24, 2017 05:00 PM 
will go to sandys office tomorrow and check it out
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Brighton Bohnenkamp Jul 24, 2017 03:32 PM 
****This is an email****
Sandy Newland (Room 106 in The Cottage) has 
raised an issue with her PC running slowly and 
loosing printer connections.  She has rebooted 
it recently and still believes it is running 
slowly.  She would like someone to take a look 
at it, yet not interrupt her work for long.

Is there something you could load; or scan to 
possibly increase the PCs performance?  Sandy 
doesn't want a loaner; and really wants a quick 
fix.

Sandy is busily preparing for the Smith Fine 
Arts Auction this Sunday, July 30th.

Thanks for all you are able to provide.

Scott

Scott Killip
Advancement Systems Manager
Western Oregon University
Monmouth, Oregon

killips@wou.edu
work 503-838-8151
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