Service Request Ticket - # 64331

Service Request Information

CONTACT Name Laine, Maria   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 27, 2017 09:36 AM
Department Education & Leadership Phone 89289
Location Email lainem@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150412[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch #Z0MT
Serial No. SC1MRD0L6DV30 Location PDR

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.13 (High Sierra) Software Microsoft Desktop Education license allows install of Office 2011 for MAC and above XXXX2015004715;

Wired NIC 38:C9:86:42:65:8D


Wireless NIC A4:F1:E8:D5:E3:9C


Bluetooth NIC A4:F1:E8:D5:E3:9D

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Jul 27, 2017 11:37 AM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar Jul 27, 2017 11:36 AM 
I reset the PRAM and the SMC and speeds became 
dramatically faster.
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Bradley Karkanen Jul 27, 2017 10:58 AM 
Task reassigned to Giovanni Salazar.
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Brighton Bohnenkamp Jul 27, 2017 09:36 AM 
Maria's laptop keeps restarting itself in the 
middle of her work. It also freezes and is being 
extra slow. She will be in RWEC 103 until about 
12:30
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