Service Request Ticket

Service Request Information

CONTACT	Name	Mansayon, Christopher	Date	Jul 27, 2017 11:05 AM
	Department	Library & Media Services	Phone	88441
	Location		Email	mansayonc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141150 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	HY3LV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	HY3LV42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298; TRANSFERRED from old CPU W#20101446 SR59555 MAR2016: Adobe Acrobat Pro 10 WIN and DreamWeaver CS5.5 WIN from P0071871
	Wired NIC	98:90:96:DA:52:B3

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Jul 28, 2017 08:46 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Shina Oladiti	Jul 28, 2017 08:46 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Jul 28, 2017 08:46 AM	Returned the drive as it is not readable.	Add Attachment
Shina Oladiti	Jul 27, 2017 03:09 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Jul 27, 2017 03:09 PM	Went in to pick the the drive	Add Attachment
Shina Oladiti	Jul 27, 2017 02:06 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Brighton Bohnenkamp	Jul 27, 2017 11:05 AM	The reference desk has a hard drive they scan and store files on but its not working. It doesn't pop on the computer so they need help saving the files off of the drive.	Add Attachment