Service Request Ticket - # 64353

Service Request Ticket - # 64353

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Service Request Information

CONTACT	Name	Bucy, Mary	Date	Aug 01, 2017 08:18 AM
	Department	Education & Leadership	Phone	88794
	Location		Email	bucym@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140533 (opens in a new window)	Bldg/Room	SSC 202M
	Service Tag		Description	Apple MacBook Air 11-inch #Z0RL
	Serial No.	C02PG0LWGFWL	Location	Mary Bucy, Teacher Education not primary station
	CPU	Intel Core i5(1.6GHz dual-core, 3MB L3)
	OS	MAC OS X 10.10 (Yosemite)	Software	SHARED WITH iMac desktop W#20130444: MS Office 2011 Std for MAC from P0092619
	Wireless NIC	98:E0:D9:82:E4:31
	Bluetooth NIC	98:E0:D9:82:E4:32

TECHS	Submitted by	John Rushing	Contact	rushingj@wou.edu	89242
	Primary Technician		Contact	ychen13@wou.edu	889285

Tracking

Entered by	Date	Memo
Yumin Chen			Email Public
Entered by	Date	Memo
Yumin Chen	Aug 11, 2017 09:45 AM	Task reassigned to Yumin Chen.	Add Attachment
Yumin Chen	Aug 11, 2017 09:45 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Yumin Chen	Aug 11, 2017 09:44 AM	Delivered to Jenn Keen.	Add Attachment
Megan Thibeault	Aug 11, 2017 07:36 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Megan Thibeault	Aug 11, 2017 07:35 AM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	Aug 11, 2017 07:35 AM	**This is an email** Hi Megan, That was much quicker than I'd expected. I'm actually at home recovering from a total knee replacement. I won't be on campus in August, and after that it depends on how soon I can drive again. If you want it out right away, you can drop it off with Jenn Keen in the main Education office. I'm copying her on this email. She can put it in my office for you. Thanks for getting this taken care of so quickly. Mary	Add Attachment
Megan Thibeault	Aug 08, 2017 02:32 PM	Laptop is in outbin with SR # on it	Add Attachment
Megan Thibeault	Aug 08, 2017 02:32 PM	**This is an email** Mary, Your MacBook Air is back from Apple, they replaced your battery. When would be a good time to get this delivered to you? Thanks, Megan	Add Attachment
Megan Thibeault	Aug 08, 2017 02:31 PM	got a new battery, contact Mary to let her know she can come pick up her laptop	Add Attachment
Megan Thibeault	Aug 08, 2017 02:31 PM	Task reassigned to Megan Eichler.	Add Attachment
John Rushing	Aug 04, 2017 10:46 AM	We received the shipping box and have placed the laptop in the outgoing mail.	Add Attachment
John Rushing	Aug 01, 2017 08:27 AM	Laptop located in ITC 008 Outbox, no power just the laptop.	Add Attachment
John Rushing	Aug 01, 2017 08:20 AM	I emailed Mary to see if she wants us to send off for repair. She needed to use the laptop this upcoming weekend so I am waiting to hear back from her.	Add Attachment
John Rushing	Aug 01, 2017 08:19 AM	I ran Apple Diagnostics and it came back with the error "The battery requires service." Reference Code: PPT004.	Add Attachment
John Rushing	Aug 01, 2017 08:18 AM	The laptop freezes randomly and powers down.	Add Attachment