Service Request Ticket

Service Request Information

CONTACT	Name	Smith, Marsha	Date	Aug 01, 2017 11:33 AM
	Department	Facilities Services	Phone	88079
	Location		Email	smithma@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20170186 (opens in a new window)	Bldg/Room	PP 102
	Service Tag		Description	Xerox Phaser 3260/DNI Monochrome Laser Printer
	Serial No.	K8A241531	Location	keyshop printer, (replacing W20120603)
	Model	3260/DNI	Hostname	140.211.117.23
	Notes	up to 29 ppm Maximum print resolution: 600 x 600 dpi (up to 4800 x 600 enhanced image quality) Black Print Quality, 50sheet(s) Capacity / Legal (8.5 in x 14 in), USB Type B, Wireless capable, 1 year warranty, PCL 5e emulation, PCL 6 emulation, PostScript 3 support and Mobile printing: Apple AirPrint, Xerox PrintBack; IP ADDRESS:	Ink/Toner Refill	Standard Capacity Print Cartridge: 1,500 pages 106R02775 High Capacity Print Cartridge: 3,000 pages 106R02777 Drum Cartridge: 10,000 pages*** 101R00474
	Wired NIC	9C:93:4E:3A:E3:2E

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Aug 11, 2017 01:23 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Aug 11, 2017 01:23 PM	Dave M set these up, all done	Add Attachment
Megan Thibeault	Aug 11, 2017 09:46 AM	setup just need banner print setup, will talk to Dave M about this	Add Attachment
Megan Thibeault	Aug 10, 2017 08:19 AM	PP-snoopy on krusty	Add Attachment
Megan Thibeault	Aug 08, 2017 03:18 PM	Marsha 105-pigpen.wou.edu Stores-snoopy.wou.edu both needed for Banner	Add Attachment
Megan Thibeault	Aug 08, 2017 03:10 PM	called left vm	Add Attachment
Tricia Flaherty	Aug 07, 2017 03:03 PM	Task reassigned to Megan Eichler.	Add Attachment
Tricia Flaherty	Aug 07, 2017 02:48 PM	printer W#20090890(pig-pen.wou.edu) is already in PDR bin as of 7-24-2017	Add Attachment
Tricia Flaherty	Aug 07, 2017 02:47 PM	W#20170186 to be set up and delivered for Marsha Smith in PP115 BUT NOT replacing W#20130710 this is the computer it will be set up with	Add Attachment
Courtney Croy	Aug 01, 2017 11:33 AM	NEW EQUIP SETUP: 2 Printers W#20170186 to be set up and delivered for Marsha Smith in PP115 and replacing W#20130710 and Printer W#20170187 to be set up and delivered for the Stores Office in PP106 replacing W#20090890. The contact for both of these printers is Marsha Smith. They are located in ITC 008 on the counter across from the storage wall.	Add Attachment