Service Request Ticket

Service Request Information

CONTACT	Name	Bull, Robbin	Date	Aug 07, 2017 10:28 AM
	Department	The Research Institute	Phone	88562
	Location		Email	robbin.bull@hknc.org

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130784 (opens in a new window)	Bldg/Room	HWC
	Service Tag	7W2VYZ1	Description	Dell Latitude E6540 Laptop, i7-4800MQ(Quad 2.7GH)
	Serial No.	7W2VYZ1	Location	Clayton Jones Sound Program Computer
	CPU	Intel core i7-4800MQ(2.7GHz quad core, 6M cache)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 P0093918 SOFTWARE SHARED w/ PC W#20110503: UPG AcrobatPro11 WIN P0088088 DEC2012,Adobe PremiereProCS6WIN P0088229 JAN2013, UPG CamtasiaStudio v8 VISA2012003479 JUN2013; was CamtasiaStudio v7.1&SnagItv10 VISA2011002726(upg license formerly Sarah Beaird transferred to Robbin Bull); Adobe PhotoshopCS6Extd v.13 P0094303; Adobe Dreamweaver CS6 WIN from P0095833, Adobe LiveCycle Designer v11 WIN P0097877; Adobe Acrobat DC (Pro)subscription from XXXX201700006551 serialized desktop OCT2017 SR65343;TRANSFERED W#20170547 MAR2018 SR66809- NEW CAMTASIA: Camtasia v9.1/Snagit2018(v18) bundle VISA2017006977 Order10251; CorelDRAW GraphicSuiteX6 VISA2012003433, FMPRoAdv10w/Maint P0072910 Maint release FMPro11Adv Aug2010 & Maint release FMPro12Adv; April2012(P0082690renewal),
	Wired NIC	EC:F4:BB:2C:7B:2C
	Wireless NIC	C4:D9:87:B2:C7:D5
	Bluetooth NIC	C4:D9:87:B2:C7:D9

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	eenriquez13@wou.edu	88925

Entered by	Date	Memo
Erika Enriquez			Email Public
Entered by	Date	Memo
Erika Enriquez	Aug 07, 2017 11:28 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Erika Enriquez	Aug 07, 2017 11:28 AM	Done	Add Attachment
Erika Enriquez	Aug 07, 2017 10:56 AM	Task reassigned to Erika Enriquez.	Add Attachment
Kyle Arthenayake	Aug 07, 2017 10:28 AM	I am still running the 2010 version of MS Office. Can I get my computer updated to the most recent version we have? Computer # 20130784 --	Add Attachment