Service Request Ticket

Service Request Information

CONTACT	Name	Bicknell, Michael	Date	Aug 07, 2017 04:20 PM
	Department	The Research Institute	Phone
	Location		Email	bicknellm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170184 (opens in a new window)	Bldg/Room	TODD 236
	Service Tag		Description	Apple MacBook Pro 13-inch Space Gray #MPXT2LL/A
	Serial No.	C02V4CNDHV29	Location	Robin Bull, TRI
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	MSDesktopEdOffice201*MAC XXXX2017006551; MAMP PRO 4 license for MAC VISA2017006615; Sublime_Text v3 VISA2017006739 SEPT2017 via email to Jeff Denton;
	Wireless NIC	8C:85:90:22:07:A2
	Bluetooth NIC	8C:85:90:22:44:80

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	ychen13@wou.edu	889285

Entered by	Date	Memo
Yumin Chen			Email Public
Entered by	Date	Memo
Yumin Chen	Aug 16, 2017 02:32 PM	Status changed from (4) On Hold to (5) Completed	Add Attachment
Yumin Chen	Aug 15, 2017 11:29 AM	Status changed from (5) Completed to (4) On Hold	Add Attachment
Yumin Chen	Aug 15, 2017 11:28 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Yumin Chen	Aug 15, 2017 11:28 AM	Delivered	Add Attachment
Yumin Chen	Aug 11, 2017 02:15 PM	Delivery Time schedule on Tuesday 9am.	Add Attachment
Yumin Chen	Aug 11, 2017 10:41 AM	computer back to ITC007 Counter	Add Attachment
Yumin Chen	Aug 11, 2017 10:40 AM	**This is an outgoing email** Hi Michael, This is Yumin from UCS, your macbook pro is ready to delivery and install. What is good time for me to come? Description: NEW EQUIP SETUP: Deliver Apple MacBook Pro 13-inch Space Gray #MPXT2LL/A to Todd 202 Thanks! Yumin	Add Attachment Public
Yumin Chen	Aug 11, 2017 10:37 AM	Added to JAMF, software installed and updated	Add Attachment
Yumin Chen	Aug 10, 2017 04:27 PM	Task reassigned to Yumin Chen.	Add Attachment
Courtney Croy	Aug 07, 2017 04:20 PM	NEW EQUIP SETUP: A MacBook W#20170184 is to be set up and delivered for Michael Bicknell in Todd Hall 202. The laptop is located in ITC 008 on the counter across from the storage wall.	Add Attachment