Service Request Ticket

Service Request Information

CONTACT	Name	Bueford, Christopher	Date	Aug 09, 2017 10:56 AM
	Department	Business Services	Phone	88210
	Location		Email	buefordc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20160672 (opens in a new window)	Bldg/Room	WEL 221
	Service Tag		Description	Xerox Phaser 4622/DT Black & White Laser Printer
	Serial No.	D6X471449	Location	Student worker
	Model	4622/DT	Hostname	mozart.wou.edu
	Notes	1200dpi x 1200dpi (B&W), 1200sheet(s) Capacity / Legal (8.5 in x 14 in), USB Type B, RJ-45 / 256MB Installed RAM / 768MB Maximum RAM / 1 Year Warranty 2 550 sheet paper trays IP:140.211.116.7 Econcierge toner on VISA2016006092 JAN2017 BAO901	Ink/Toner Refill	Xerox Black High Capacity 106R01535; Xerox Black Standard Capacity 106R01533
	Wired NIC	00:00:AA:D9:DE:F9

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Aug 10, 2017 03:23 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Aug 10, 2017 03:23 PM	looks like its good to go	Add Attachment
Megan Thibeault	Aug 10, 2017 08:11 AM	deleted and readded this printer to krusty, went over and checked on it, going back before lunch to check it out.	Add Attachment
Bradley Karkanen	Aug 09, 2017 11:54 AM	Task reassigned to Megan Eichler.	Add Attachment
Bradley Karkanen	Aug 09, 2017 11:53 AM	Printer reboots shortly after printing the config page does this endlessly.	Add Attachment
Bradley Karkanen	Aug 09, 2017 11:52 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Kyle Arthenayake	Aug 09, 2017 10:56 AM	Hello we are having issues with our printer in the Business Office. It's continually printing configuration pages and then resetting itself. Occasionally they will get jammed as well.	Add Attachment