Service Request Ticket - # 64430

Service Request Information

CONTACT Name Franklin, Brittany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 09, 2017 11:25 AM
Department University Computing Solutions Phone 89267
Location Email newmanb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20120218[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 95NNGV1 Description Dell Latitude E6420 i7-2760QM (2.40GHz, 6M cache)
Serial No. 95nngv1 Location PDR 2023 Giveaway

CPU Intel Core i7-2760QM(2.4GHz, 6MB cache)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0085446

Wired NIC D4:BE:D9:4F:E3:79


Wireless NIC 8C:70:5A:F9:6C:AC


Bluetooth NIC 44:6D:57:CA:FF:D2


TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public

Entered by Date Memo
Megan Thibeault Aug 10, 2017 03:36 PM
Task reassigned to Self Resolved.
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Megan Thibeault Aug 10, 2017 03:36 PM
Status changed from (1) Pending to (5) Completed
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Gino Salazar Aug 09, 2017 12:24 PM
Program installed but driver did not work. Dave said he would contact 
manufacturer. It's back in the inbox.
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Kyle Arthenayake Aug 09, 2017 11:26 AM
disk is in the in box on top of laptop
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Kyle Arthenayake Aug 09, 2017 11:25 AM
I have some software for a degausser (hard drive
destroyer) that I'd like to be installed on a
loaner laptop. I already cleared it with Megan :)  

I've got the install cd, so see me for that.
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