Service Request Ticket - # 64432

Service Request Information

CONTACT Name Gunther, Lindsay   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 09, 2017 11:57 AM
Department Health & Exercise Science Phone 88908
Location Email guntherl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20170191[Edit Inv] (opens in a new window) Bldg/Room RWEC 247
Service Tag 4HCT8H2 Description Dell Latitude 7280 (i5-7300U, dual core 2.6HGz)
Serial No. 4HCT8H2 Location Brandon Claggett

CPU Intel Core i5-7300U 7th Gen (Dual Core, 2.60Gz, 3MB)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2017006552; Adobe Acrobat DC (Pro)subscription from XXXX201700006551 serialized desktop AUG2017; NVivo 11 Pro for WIN VISA2017006538 AUG2017;

Wired NIC A4:4C:C8:1A:16:20


Wireless NIC 88:B1:11:EE:CE:B5


TECHS Submitted by Courtney Croy Contact ccroy13@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public

Entered by Date Memo
Shina Oladiti Aug 15, 2017 04:21 PM
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Aug 15, 2017 04:21 PM
Setup done, printer connected.
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Shina Oladiti Aug 14, 2017 02:28 PM
Follow-up with Lindsay with VM.
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Tricia Flaherty Aug 11, 2017 09:35 AM
****This is an email****
Tricia,

I think Emily's account for email/network is complete 
now. 

I've got the laptop to exchange. The laser printer will stay 
and be reassigned to Emily. 

I'll update you with the other items later.

Thanks,

Lindsay
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Shina Oladiti Aug 11, 2017 09:18 AM
***************************
Please update in AD
***************************
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Shina Oladiti Aug 11, 2017 09:18 AM
Ready to be delivered.
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Shina Oladiti Aug 11, 2017 09:17 AM
Prepped and ready to be delivered.
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Tricia Flaherty Aug 10, 2017 12:10 PM
Task reassigned to Adeshina Oladiti.
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Tricia Flaherty Aug 10, 2017 12:10 PM
Priority changed from (3) Priority to (2) High Priority.
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Tricia Flaherty Aug 10, 2017 12:10 PM
Priority changed from (3) Priority to (2) High Priority.
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Tricia Flaherty Aug 10, 2017 12:10 PM
okay she has an email liloe@wou.edu in portal but
not in SR system yet.  Please contact her via
email and arrange for setup and delivery of her
equipment to RWEC237
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Megan Thibeault Aug 09, 2017 01:13 PM
Task reassigned to Adeshina Oladiti.
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Tricia Flaherty Aug 09, 2017 12:56 PM
Emily has an arrival notice(SR64421) and started
working August 1st, 2017 but I can't find that she
has an email/network account yet.  Please use
Lindsey Gunther in the HEXS office as a secondary
contact until we have an email or account etc. for
Emily Lilo her Room location should be RWEC237
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Tricia Flaherty Aug 09, 2017 12:53 PM
Task reassigned to New Equip. Setup.
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Tricia Flaherty Aug 09, 2017 12:53 PM
Nvivo Pro 11 can be found at 
T:\NVIVO\NVivo_11\NVivo_11PRO_WIN
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Tricia Flaherty Aug 09, 2017 12:51 PM
	
FOR INSTALL OF ADOBE ACROBAT PRO 
DC-- new
"serialized" installer instructions:
Transfer the new folder at: T:\Adobe
CCE\CCEPackages\CC2015_5JULY16\AcrobatProDCv12_
WIN
to computer Desktop and run the setup.exe file in
the enclosed Build folder.  
This should install Acrobat Pro DC and
automatically "serialize" the program.  When done
launch Adobe to make sure it was successful then
delete installer folder from Desktop of computer

Please let the end user know that they do not need
to sign in to use the software even though it may
prompt for login it is not affecting the usage, it
just would be access to cloud storage component of
Acrobat that we do not use.   Also demonstrate the
Tools Tab as the new version has users confused
and not knowing where to find functions like
combining documents or editing documents etc. 
There is also links to great tutorials from within
the app on how to use this new version.  You might
point those out so that if they have some
questions about usage they can self service those
before calling  a tech.
https://helpx.adobe.com/acrobat.html  look at the
"Do More with Acrobat DC" list under the Home TAB
and also point out the Tools tab.
another great tutorial video:
https://helpx.adobe.com/acrobat/how-to/what-is-
acrobat-dc.html
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Courtney Croy Aug 09, 2017 11:57 AM
GFA EQUIP SETUP: A Dell Latitude laptop W#20170191[Edit Inv], 2 
monitors W#20170192[Edit Inv] and W#20170193[Edit Inv], a dock 
W#20170214[Edit Inv] and a wireless keyboard and mouse are to be 
set up and delivered for Emily Lilo. The secondary contact is 
Lindsay Gunther. These will be replacing laptop 
W#20130071[Edit Inv] apple. The new equipment is located in ITC 
008 on the counter across from the storage room.
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